Ralph Nofsinger | Page 8

Cameron was great yesterday and Ralph stepped in at the end to help with park assist end to help with park assist More

by gilltimon67 Verified Customer Verified Customer

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Always willing to work with customer and make happy. Ralph stayed on top of things and in contact per usual Ralph stayed on top of things and in contact per usual More

by solehead Verified Customer Verified Customer

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Had the best experience with Ralph and Noel It was my first car purchase and couldn’t of been happier. It was seamless. first car purchase and couldn’t of been happier. It was seamless. More

by mariamalonoski Verified Customer Verified Customer

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I have been buying my BMW's here for 25 years. Keep up the great work! Keep up the great work! More

by SJD60 Verified Customer Verified Customer

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Scott was great. Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) More

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Had a real good experience with this dealership, the car I ordered was a year wait (i4 eDrive40), this dealership got in my car within 4 months with all the options I wanted. Ask for Ralph Nofsinger, an ama I ordered was a year wait (i4 eDrive40), this dealership got in my car within 4 months with all the options I wanted. Ask for Ralph Nofsinger, an amazing gentleman who went above and beyond to make it happen. More

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The Ultimate Dealer Experience! Ralph has gone above and beyond. From the initial call to the completion of sale. Up front pricing, no hidden fees, fair trade value. No pressure and Ralph has gone above and beyond. From the initial call to the completion of sale. Up front pricing, no hidden fees, fair trade value. No pressure and best of all delivered the vehicle to me. I"ve purchased dozens of vehicles over the years and this was my first experience with Otto"s...Wont be my last and will be happy to recommend at every chance. Cheers to the Ottos team. More

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Wilmer, Kevin, Ralph, Noel, Kyle, Rob and staff… In a word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present, not matter what challenges arise. This is a dealership and team that is second to none and among the best I’ve ever encountered in any business. Relationships matter from start to finish and beyond. Going the extra mile is instinctively on tap. Earning the business, in the traditional sense, is what matters most. Being a Land Rover customer and loyalist for nearly 25 years, the switch to Otto’s clearly was about 20 years too late. Ralph earned our business in the first 20 mins, notwithstanding our lack of experience with BMW. His highly personable nature, strong knowledge, acute listening skills, patience and extreme kindness, made decision-making easy and flawless. Backed by a highly competent and equally personable leadership team - Wilmer & Kevin - it’s hard to believe this dealership escaped us for so long. Certainly not their fault. I own that mishap due to my own misguided hope that two decades of loyalty would mean something when I was constantly reminded how little it mattered. It’s clear that we’re in the right place now. Noel closed the loop on finishes, extras to protect our investment and the paper work needed to get us on the road expediently, with the utmost of ease and clarity, and the confidence of knowing that nothing was overlooked. The team at Otto’s checks every box and then some. Strong positive relationships, excellence all around, transparency and service with far more than a smile. Rob and Kyle proved over and over again, without ever saying the words - “You made the right decision to come to Otto’s and to switch to BMW.” Implicit in our encounters and explicit in their actions - “We care about you, Our Customer. We’ll work hard to earn and keep your business. We’ll always find solutions that meet your needs and always bring our best effort to each and every interaction.” It’s no surprise that Otto’s is so successful. Leadership, humility and an unrelenting focus on the customer, backed by a staff that, from the time you enter the dealership to the very last car you drive (my impression based on our extraordinary experiences), the customer matters most. Loyalty is a privilege. Otto’s has earned ours! We’re looking forward to our next new vehicle which - although it’s coming 6 years sooner than we had initially planned and 4 months after our first BMW - has everything to do with Otto’s extraordinary service, their top down commitment and our trust! Thank you Otto’s! And a special thanks to Ralph for being you; to Wilmer & Kevin for being such great leaders; and to the team for leaning in on what it means to be committed to excellence in the customer experience! More

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The first time I have ever purchased directly from the dealer. Best experience ever. My salesperson Ralph was absolutely amazing. He was upfront and honest during the whole process. Whenever I called or s dealer. Best experience ever. My salesperson Ralph was absolutely amazing. He was upfront and honest during the whole process. Whenever I called or sent an email he responded right away. Without a doubt in my mind I would go right back to him for my next car. First class service all the way. Ralph even called the next day after to make sure I was satisfied with my purchase. Top notch service all the way around. More

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Had an excellent experience buying my vehicle from Otto’s BMW. Ralph N. is very professional, knowledgeable, patient and easy to work with. He was fast to answer all my questions and helped out as much as BMW. Ralph N. is very professional, knowledgeable, patient and easy to work with. He was fast to answer all my questions and helped out as much as he could. He also kept us well informed along the way about timing and next steps. It was a pleasure working with Ralph and I would highly recommend him. More

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