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Ralph Walters

Overview Reviews (38) Inventory (531)

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Ralph Walters

Ralph Walters | Page 4

Internet Director

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.8

38 Reviews

Overview Reviews (38) Inventory (531)

Dealership Experience

6 yrs, 6 mos

Industry Experience

24 yrs, 11 mos

4.8

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Ralph Walters

March 30, 2024

Dealership Rating

Employee Rating

They were friendly and gave me the deal that I wanted. I will return! Thank you. I will return! Thank you. More

by Tacoma guy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jason Johnson

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Apr 01, 2024 -

Camelback Toyota responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.

March 29, 2024

Dealership Rating

Employee Rating

Easy amazing fast ! They made the whole process effortless... best price ! I will go back again They made the whole process effortless... best price ! I will go back again More

by Missy123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ralph Walters

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Apr 01, 2024 -

Camelback Toyota responded

March 29, 2024

Dealership Rating

Employee Rating

Outstanding Supporting Actress for the Comedy or Drama categorylhood great gres or category at yyuyyyuuuuuuu categorylhood great gres or category at yyuyyyuuuuuuu More

by KSNJMCKENZIE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrance Borthwell

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Apr 01, 2024 -

Camelback Toyota responded

March 29, 2024

Dealership Rating

Employee Rating

It was great the whole team was very helpful, they answered all my questions and when I went to pickup my vehicle the transfer was seamless. I would definitely recommend anyone looking for a vehicle t answered all my questions and when I went to pickup my vehicle the transfer was seamless. I would definitely recommend anyone looking for a vehicle to ho to camelback Toyota More

by restolano87

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ralph Walters

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March 26, 2024

Dealership Rating

Employee Rating

ZERO INTEGRITY at this dealership. This was a disaster from top to bottom. I’ve had 3 different sales managers call me begging for FULL STAR survey reviews and when I asked if they cou This was a disaster from top to bottom. I’ve had 3 different sales managers call me begging for FULL STAR survey reviews and when I asked if they could help me with my ongoing issue that no one would help me with, the sales manager said this: “” score the survey however you feel. I think it’s a horrible look on you to say that and it makes you a bad person.”” Unreal honestly. The GM won’t even return my call. I left a message with the 3 top level people and they all REFUSE to call me back and won’t face the issue. Unsure of next steps but they cannot treat people like this an collectively IGNORE the problem. More

by 4runner1234

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ryan sales manager, Andre service

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Mar 26, 2024 -

Camelback Toyota responded

We'd like to assist with your particular situation directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.

Apr 02, 2024 -

4runner1234 responded

So, I received a call. The Isad, he said his name was, essentially called me a liar and said that he trusts his staff over what the customer is saying because he trains them well. Unreal. No one from the top level will call me back. The fact that a MANAGER called me a BAD PERSON because i wanted the pricing issue (a mere $140 mind you when i spent $4000 extra for a lift/tires/wheels) resolved first before I filled out the survey, you have to wonder if there is a single thread of integrity at this location. No accountability. NONE.

Apr 02, 2024 -

4runner1234 responded

Little update: Backstory.. I tried paying for a $4000 lift with a debit but was talked into using a credit and said there would be no surcharge on credit, which i thought was odd but gave him the credit card.. then he charged me 140 so, the update... Katrina, head of Camelback Toyota, called back and said the only thing they could offer me was to refund the credit card but require i have an additional $4000 to pay immediately vs being able to wait for the refund and use that money. Honestly, I could care less about 140, i just wanted to be take care of. This is the worst dealership i have ever been to. The fact that the Sales Manager, Ralph Walters, said I was "a bad person" because I would not fill out the online survey yet in a positive fashion is astounding.

February 23, 2024

Dealership Rating

Employee Rating

Thanks for the tremendous help that Brent Harris and Ralph Walter's! Made first time dealership experience well worth it! Ralph Walter's! Made first time dealership experience well worth it! More

by Timothy Richie

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brent Harris

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Feb 26, 2024 -

Camelback Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our services. Your kind words motivate and inspire our team to continue delivering the best possible customer experience. We appreciate your support and look forward to serving you again in the future.

February 19, 2024

Dealership Rating

Employee Rating

We had an great experience at Camelback Toyota! JJ and Ralph went above and beyond to get our family what we needed for the best possible price. JJ and Ralph went above and beyond to get our family what we needed for the best possible price. More

by sarascillieri

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brent Harris , Jason Johnson

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Feb 20, 2024 -

Camelback Toyota responded

We appreciate your positive feedback with your experience. We hope we can assist you and your vehicles' needs in the future. Thank you from the Camelback Toyota team.

February 04, 2024

Dealership Rating

Employee Rating

Ralph Walters was knowledgeable, patient, and amazing at his job. He walked me through all the features the car had to offer and how they benefited myself and my family. I highly recommend him if you are se his job. He walked me through all the features the car had to offer and how they benefited myself and my family. I highly recommend him if you are searching for your family’s new vehicle. More

by mmart91596

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Feb 05, 2024 -

Camelback Toyota responded

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