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Camelback Toyota

Phoenix, AZ

3.5
338 Lifetime Reviews Review Dealership
This is a state of the art facility utilizing "green and solar" technology. Please allow us to show you why we are an 5 time winner of Toyota's highest award, "The Presidents Cabinet Award" given to only 12 Dealers in the U.S. We want to earn your business your way!

1550 East Camelback Road

Phoenix, AZ

85014

Directions

Top Reviewed Employees

Devvan Vela at Camelback Toyota

Devvan Vela

Sales Consultant
4.1
Eddie Kosakowski at Camelback Toyota

Eddie Kosakowski

Internet Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Jose Tijerino at Camelback Toyota

Jose Tijerino

Service Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Chris Mill at Camelback Toyota

Chris Mill

Service Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

December 02, 2020

"Seth Ibarra was my Service Advisor and he did an amazing..."

- Tim C.

Seth Ibarra was my Service Advisor and he did an amazing job! He helped me find a cost-effective service solution that solved the issues I was having with my vehicle. He really went above an beyond. I highly recommend!

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Employees Worked With

Seth Ibarra

November 30, 2020

"I just bought my first "new" car from camelback Toyota..."

- briannem

I just bought my first "new" car from camelback Toyota and am beyond satisfied. From the moment I called the dealership I was treated with ample service. I was able to get the car of my dreams at the price that was right for me finically. Whey step of the way I was kindly guided and never felt obligated or forced. I worked directly with Ryan G, Eddie K, and Brian (in financing). Being that I sold my car and was unable drive down to view the vehicle, Eddie personally delivered the car to me in Flagstaff. In short if your looking to buy a car with and want that stress free warm and fuzzy feeling these are your people!

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Employees Worked With

Other Employees : Ryan G, Brian H

November 17, 2020

"After over a week of shopping on CarGurus, I found what I..."

- Adam A

After over a week of shopping on CarGurus, I found what I was looking for at Camelback Toyota. I spoke to the internet sales manager Ryan who assured me the truck had gone through Toyota’s 150 point inspection. The next day Amanda drove the vehicle to my home for a test drive. The first thing I noticed is that the aftermarket key fob wasn’t functioning properly which I mentioned to Amanda. Before leaving my driveway I checked to make sure the 4WD functioned properly which it did not. I test drove the truck and everything else seemed in order. After returning home I noticed a hose clamp around one of mounts for the tailgate, and that the tailgate soft open wasn’t functioning properly which I also mentioned to Amanda. Later that night (Saturday, Oct 15th) Ryan, zealous to make a deal called and said they were going to push the deal through and have the truck to me the next day with paperwork to sign along with all the issues fixed I’d discovered throughout the test drive. The next day the only call I received from Camelback was from finance trying to push the deal through. I got irritated because I wanted the fixes in writing and proof of the 150 point inspection because at this point I was obviously suspect that one had not been done. Fast forward into the following week and all I kept getting was dodged calls and texts to answer if all the issues had been ironed out. Finally Wed afternoon I got in touch with a director who told me the 4WD wasn’t operating correctly and they’d ordered an actuator to fix it...Amanda wouldn’t admit to this but kept making excuses why whe wasn’t able to deliver the truck in the days prior. Thursday the 22nd Amanda showed up nearly 2 hours late at 6:45 pm to pick up my trade in and drop off the Tundra I was buying. I asked several times if all the issues were worked out but wasn’t given any proof of the 150pt inspection. The next day I noticed the remote start was working but the driver door would not lock or unlock using the key fob. I also saw that the hose clamp was still on the tailgate mount and that it clearly wasn’t operating correctly. Fast forward a week and a trip to Tucson I notice that the front tires were wearing terribly on the outside shoulders. I parked the truck on level ground I could visibly see the alignment was out no less than 1” from top to bottom. At this point I also noticed that both upper ball joint boots are cracked and leaking grease. I took the truck in to get a new grill installed as per the contract agreement and asked about the key fob, tailgate and alignment and ball joints. The grill was installed and alignment done, the service manager told me the tailgate wasn’t in the contract even after I had Amanda add it to the IOU list. He had the hose clamp taken off which was clearly a bandaid for the underlying issue. He also told me that I’d have to go to a shop to get the fob fixed. Completely dissatisfied and irate, at this point I knew I’d been taken and that this truck had never been through an inspection: tires out of alignment, tailgate held together by a hose clamp, 4WD not operating correctly, balljoints needing attention and key fob not functioning correctly...what about the engine, transmission, transfer case, rear differential and all their fluids and wear this inspection is suppose to pick up on? All while trying to contact a manager or director to address the issues, my credit union started reaching out to me about payment for my trade in. I was told 10 days for payoff when going over the finance contract. Today, Nov 17th having had my payment information from Toyota financial for 1.5 weeks for the new loan, my trade in has finally been paid off, 26 days after signing the contract for the new vehicle?? I’ve tried every avenue to get the issues on the new truck fixed with no response. I believe Toyota has their dealerships conduct inspections for peace of mind to the consumer and to uphold their reputation of quality. It appears Camelback uses this to their advantage without actually conducting the service/repairs. I thought buying from Toyota because of extensive inspection would be the best option. As it turns out, I’m the one finding all the issues that would’ve been rectified at a reputable Toyota dealership. Completely disgusted.

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Employees Worked With

Other Employees : Amanda, sales

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Photos & Amenities

  • IPad Computers
  • Massage chairs
  • Restaurant Cafe
  • Flat Screen TV's
  • Complimentary WiFi
  • Cable TV
  • Customer Lounge Area
  • Children's Play Room
  • Automated Car Wash
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Vending Machines
  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • Pet Friendly
  • Quick Lube
  • Laptop Computers