Ramiro Milian | Page 32

Started out great. Ramiro took down all my information, went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). I didn't put them on. Mercedes did. I apologized for the car not being washed, and was assured by Ramiro, it gets done after service....No, not completely. I still couldn't see out the back window, and the bird poop was still there. I pointed it out to the man who brought me my car, who told me the car was washed(?). I popped the hatch to put in some groceries, and the piece covering the spare was still up, which had to be rearranged. They didn't need to unlock the wheels, so I don't know why it was up. Needed to make a phone call, and I kept getting 'No Service" on the display; something got rearranged, when they were checking volume on the Bluetooth. Finally figured it out...after calling Verizon twice. Last, but not least, the best part of my visit, was the young man, whose card I didn't take, who got me set up with the loaner car. I got the best car, I ever got from Rallye, and he even let me know, I didn't have to put gas in it, as long as it was at a quarter tank when returned, but I did anyway. Oh, just so you know, I was transferred a couple times, as I was trying to find out his name (for this survey), and I did let everyone know who I spoke to, it was for the survey, and it was complimentary - no one took the time to find out, who he was. Overall, it wasn't a bad experience...but it is Mercedes, and I think, we expect more. Sincerely, Barbara Burgess More

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