Ramon almendarez

There were complications in initial looks at used vehicles. The first vehicle I was looking at with the intent to purchase (2022 Jeep Grand Cherokee L Limited 4x4 - Dark Grey) was sold to another pa vehicles. The first vehicle I was looking at with the intent to purchase (2022 Jeep Grand Cherokee L Limited 4x4 - Dark Grey) was sold to another party as I arrived to the dealership. I was then interested at looking at a 2022 Jeep Grand Cherokee L Limited 4x4 in White that had 41k miles on it. I conveyed and confirmed the unit number multiple times with Travis before driving to the dealership for a test drive. When I got to the dealership I learned that they acquired the wrong White JGC L Limited and not the one I had been asking about. The lack of transparency and follow-through was frustrating and led me to believe that I was being taken advantage of. The system in place to transfer cars of interest between dealerships needs to be improved so that the car a customer requests to look at with the intent to purchase is actually delivered and available to look at. Other than that, John and Travis were friendly and professional in completing my transaction. More

by mikeantol Verified Customer Verified Customer

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Excellent customer service. Catered to all my needs and quickly took care of everything I needed. Catered to all my needs and quickly took care of everything I needed. More

by melmoe24 Verified Customer Verified Customer

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The service was great and on time. Everything and everyone was really professional. I will refer Everything and everyone was really professional. I will refer More

by aarbricop70 Verified Customer Verified Customer

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Was very impressed with the overall staff. Was very happy that we could come to an agreement so easily. Everything went great. Was very happy that we could come to an agreement so easily. Everything went great. More

by mwren3 Verified Customer Verified Customer

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Worst communication, over priced, non confident, slow subpar service writers and mechanics, push up selling too much subpar service writers and mechanics, push up selling too much More

by rhuff2004 Verified Customer Verified Customer

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I like the new management they did real good. I just think the prices are a lil high I paid $200 for brake fluid exchange. I just think the prices are a lil high I paid $200 for brake fluid exchange. More

by GEORGEKOGER Verified Customer Verified Customer

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The sales manager met us in the parking lot when we first arrived and was very outgoing And polite. He introduced us Is to ramon And ramon took it from there. We were able to get the deal done and had a plea arrived and was very outgoing And polite. He introduced us Is to ramon And ramon took it from there. We were able to get the deal done and had a pleasant time With everybody involved. I highly Recommend Southern chrysler dodge ram in newport news Virginia. More

by chowsky12@gmail.com Verified Customer Verified Customer

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The sales staff and finance personnel offered fanominal service. Russ Beach walked me through the finance portion and answered my near tedious questions with expertese. Additionally Quentin Deck offered in service. Russ Beach walked me through the finance portion and answered my near tedious questions with expertese. Additionally Quentin Deck offered informational follow on post sale walk through leaving no question unanswered. More

by Drevonte Verified Customer Verified Customer

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Great service, they will do all they can finding the car you looking for . Will be back in the future you looking for . Will be back in the future More

by Haoc5881 Verified Customer Verified Customer

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Sales person was honest, direct and did not use high pressure tactics and the business office handled purchase professionally. pressure tactics and the business office handled purchase professionally. More

by james.ashmore Verified Customer Verified Customer

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