Randall Juba | Page 13

All I can say is DO YOUR HOMEWORK and DUE DILIGENCE before buying from this dealership! This dealership is nothing but smoking mirrors from the sales staff (Randy Juba) to the General Manager Miki Rad before buying from this dealership! This dealership is nothing but smoking mirrors from the sales staff (Randy Juba) to the General Manager Miki Radan! I went to this dealership to purchase a 2021 Hybrid Highlander, we agreed on a price. I had already arranged the financing myself, and had my credit union cut a check which was mailed directly to the dealer. The check was pre-filled out with an amount that exceeded what we agreed upon in the sales contract. Finance Manager Fernando Roque and Salesman Juba agreed to cut me a check and return the overpayment, I was told it would be ready in three days. Mr. Juba texted me six days later to tell me the check is ready. I told the salesman I would go into the dealership the next day to pick up the vehicle/check and was told he would make sure the vehicle is detailed! At this time, I was in California spending with my kids and was planning to spend the weekend there however, since the car/check were ready, I cut it short and left California for Vegas to pick up the vehicle. Because the vehicle was being shipped out of state, I coordinated shipping and made a booking through Matson. The vehicle was set to be at the dock on Monday afternoon and shipped thereafter. When I show up at the dealer (Friday), the salesman takes me to the garage where the vehicle was parked and I do a walk around inspection of the vehicle to ensure there was no damage however, I noticed numerous water spots and excessive amounts of sticky residue on the vehicle. Mr. Juba’s response was “it’s just glue from the plastic the car is wrapped with during transportation”. He takes his finger and attempts to rub off the glue in multiple spots, which smears the residue even more. At this point it’s questionable if the car was even detailed. He then tells me here is the keys, paperwork and check. I opened the check to ensure it is the correct amount. At the same time, Mr. Juba tells me “oh the check is only written for partial amount (taxes that I would pay out of state), the remainder would be sent back to the credit union”. When I questioned him, why, he said “oh our policy states overpayments need to be sent directly to the bank”. This was never brought up during any of our conversations with the finance manager or salesman, in fact when I signed the vehicle contract, they provided me a “request for check” document which included the overpayment amount the check would be written back to me for. When I told him I can’t take possession of the vehicle, he immediately called the business manager and comes back to tell me, “oh now we can cut a check but it won’t be till next week”. He then says, let me talk to the GM and he disappears for a while, comes back and says sorry need to wait till next week. I explained to Mr. Juba that this is unacceptable and I incurred additional cost for traveling back early. Surprise, surprise... I let the weekend go by and Monday mid-morning I text Mr. Juba, “what’s the status of the check”? He tells me “I was about to send you a message, the check is ready”. He then sends me a following text asking when I would pick up the vehicle. I told him that I would like to speak with the GM before I pick up the vehicle to discuss the situation, dissatisfaction and the events that occurred. After several missed calls to and from the GM, we finally connected. I explain the situation to the GM, Miki Radan and he immediately takes a defensive position, tells me “ I should have accepted the vehicle as is” it was ready and we could have dealt with the check at a later time. After explaining to him multiple times the vehicle had water spots and excessive sticky residue on it, vehicle didn’t appear to be detailed and the check written was not what we agreed upon, I elected to NOT take possession of the vehicle until things were solidified. He didn’t seem to comprehend, and insisted the car was ready, I should have taken it and that the car had been ready for a while and he should be charging me storage fees for the vehicle ( mind you the delay was with the dealer writing the check). GM then tells me that the check is not a big deal it’s a “small” amount. After I questioned him regarding the small amount ($1478.88 is not a small amount to me) he changed his tune. It was apparent this dealer does not hold management or their staff accountable, very dishonest, deceptive and this was all done underhandedly. I could tell by the GM’s actions and unprofessionalism, that this type of behavior trickles down to his staff. I finally had to let the GM know that I wasn’t going to argue with him on the phone and I immediately ended the conversation. The vehicle is supposedly ready along with the check, we will see and I will update this post accordingly! This type of behavior is contrary to what is stated on their website! Website states: The David Wilson group might be new to Las Vegas, but we're definitely not new to customer satisfaction. With over 30 years of experience, customer service is the cornerstone the organization is built upon. Our customer is our business and we strive to continually enhance our level of customer service. To us, our business is about more than making a sale - it's about making a lasting relationship. Talented team members and an overwhelming commitment to customer satisfaction highlight the many reasons why David Wilson's Toyota of Las Vegas is the best option for all of your automotive needs. If you're ready to find the right vehicle for your future, or are in need of service for your current vehicle, come and experience the advantages offered by the teams at David Wilson's Toyota of Las Vegas. No matter your needs, we'll make sure they are taken care of in a convenient, affordable, and efficient manner. Steve Ferrante once said: “ The true test of a business’ customer service effort is not when things are going right but rather what is done when things go wrong.” I hope you are happy with the outcome and your salesman is happy with his commission. I will be sure to let everyone know, where NOT to buy a Toyota when in Vegas! Another dissatisfied customer! More

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After searching for a particular vehicle for a couple of months I finally found one at Toyota of Las Vegas. I was extremely lucky to have Randall Juba as my salesman. He was fantastic throughout the whole e months I finally found one at Toyota of Las Vegas. I was extremely lucky to have Randall Juba as my salesman. He was fantastic throughout the whole experience. He was very friendly and professional. He always got back to me right away whenever I had any questions. I had pre-ordered a New 2021 A91 Refraction Supra and of course there was a wait for the vehicle to be produced and shipped here but Randall was super through the whole thing keeping me updated constantly whenever there was any news to be shared. He's not a sugar coating/bs'er either which I absolutely love about him. He's an honest man and will take care of you! Will definitely always use Randall going forward for my car needs. Thank you so much and Thank you Toyota of Las Vegas! You've been the best experience I've had compared to other Toyota dealerships. More

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Satisfied I’m so glad I went to Randell! He is my go to if you need a car! He’s made my purchase easy and so helpful! I’m so glad I went to Randell! He is my go to if you need a car! He’s made my purchase easy and so helpful! More

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Thank you Juda Thank you for being kind in showing us all the vehicles we wanted to see, we are pleased as first time buyers! Rav4 is the perfect vehicle! Thank you for being kind in showing us all the vehicles we wanted to see, we are pleased as first time buyers! Rav4 is the perfect vehicle! More

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Great experience I lived in the Henderson/Las Vegas for 40 years and have purchased several vehicles over the yers. I wanted the new Toyota RaV 4 Hybrid. I started loo I lived in the Henderson/Las Vegas for 40 years and have purchased several vehicles over the yers. I wanted the new Toyota RaV 4 Hybrid. I started looking in January 2019. I have been to 3 Toyota dealerships since. I went to David Wilsons Toyota and first got this person who did not know much about the vehicle I wanted. Randy Juba jumped in and he was so knowledgable about, not only that vehicle but all Toyotas. He was from back east and we immediately connected. He was honest, ethical, and wasn't your typical salesperson who just wanted to sell you a vehicle. I would recommend Randy and the dealership to all my friends and family . Thank you Randy for my new Rav 4 Hybrid More

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Amazing Service! This dealership is very well organized and seems to run very efficiently. The gentlemen who helped me were Randall and Edgar and they made the experie This dealership is very well organized and seems to run very efficiently. The gentlemen who helped me were Randall and Edgar and they made the experience of purchasing my first new vehicle completely painless.They made everything very clear and clean cut. The entire deal took less than 3 hours! Definitely recommend! More

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The Go-To Guy! Randall “Randy” Juba was truly exceptional to say the least. The thought of a dealership or a car sales men seem very daunting. However, this experie Randall “Randy” Juba was truly exceptional to say the least. The thought of a dealership or a car sales men seem very daunting. However, this experience wasn’t like any other. Randy didn’t do the normal “back and forth” b.s. you normally have to deal with. On the contrary of the car salesmen reputation, he was straight forward and honest. He laid it all out there putting his best offer forward & when compared to other deals it was incomparable. The car and color wasn’t available at the dealership but within the next 12 hours he had it sent over and exactly how we wanted it. I can honestly say Randy kept his word and exceeded my expectations. From now on Randy is my go to guy! Highly recommend, 6 out of 5 stars, truly amazing! More

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Open, honest, and extrememly helpful. I have dealt with other dealers form different newtorks and makes in Southern California and Las Vegas. I found many of them to be pushy and to approa I have dealt with other dealers form different newtorks and makes in Southern California and Las Vegas. I found many of them to be pushy and to approach purchasing with a cloak and dagger for really high dealer fees. Randy Juba was totally up from about pricing and answered my many questions as for buying a car first time from a dealer and under some strange tax exception rules for the military. The finance manager who wrote our contract, Herald Guzman, was also incredibly helpful. All in all, I ended up with a car that suited my needs and my budget. More

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Very pleasant experience I scheduled a test drive for a very particular car two days before, called and confirmed the appointment the day before, then arrived at the dealershi I scheduled a test drive for a very particular car two days before, called and confirmed the appointment the day before, then arrived at the dealership the final day and the car was waiting for me on time for the test drive in the front of the building. Randy and I had communicated all of this through their online services and then after the test drive he brought us into the building to work on getting a deal. Randy was focused on getting the fairest deal and he was very quick to give us the information we needed. After signing the final paperwork, Randy waited with us after the car got out of the wash and kept good company. He was a very straightforward salesman, honest, and dedicated. I had a very great experience! More

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Above and beyond Randy Juba worked hard for this sale. The Tacoma that we wanted was not available in the state. Mr. Juba jumped to action and found 2 that met what Randy Juba worked hard for this sale. The Tacoma that we wanted was not available in the state. Mr. Juba jumped to action and found 2 that met what we were looking for. We came in drove one and decided to buy. The next day we went back in to sign paperwork...and the truck was there. Not only did he find it, he drove to UT and picked it up. He was awesome!!! I would recommend this dealership/salesman because other places in the valley told us, “we don’t have it, I can order you a 2019.” More

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