Rande Kristaiansen | Page 9

Professional, friendly, and efficient Rande did a superb job of overseeing the work on my Prius. He kept me informed of needs and updates. The job was completed in a timely fashion. I'm im Rande did a superb job of overseeing the work on my Prius. He kept me informed of needs and updates. The job was completed in a timely fashion. I'm impressed! More

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Great service, long wait I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. B I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. But when I asked other people with Toyotas to suggest where to have an oil change the most consistent response was to take it to the dealership. I made an appointment online a week in advance and indicated that I would wait for the service to be completed instead of dropping it off and coming back to pick it up when it was done. I received 4 email reminders and a phone call the day before to confirm the appointment. I arrived on time and waited well over an hour before Rande came in to advise me that the car needed a new battery. He was very knowledgeable and personable. When the car was done it had been washed, which was a very pleasant surprise. I was very pleased with the service and Rande. The only reason I did not rate the service as excellent is because I waited almost 2 hours for an oil change, and subsequently a new battery, even though I made an appointment in advance. I will definitely go back for future service and would recommend to others but I will also be prepared for a lengthy wait and share this with others as well. More

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Very quick and efficient Rande kept me informed and took the time to explain the work done. I would get my vehicle serviced here as my preferred service center. Rande kept me informed and took the time to explain the work done. I would get my vehicle serviced here as my preferred service center. More

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