Randy Del Rosario

Be careful if buying used! !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displ !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional. More

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