Jim Kinney

Be careful if buying used! !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displ !! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional. More

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Do NOT buy a vehicle from this dealership! They will tell you one thing prior to the sale and ignore you when a problem arises after the sale. I was induced to purchase a car from them with They will tell you one thing prior to the sale and ignore you when a problem arises after the sale. I was induced to purchase a car from them with the promise that they would pick up and deliver back my car from my home when a service issue arose but then failed to honor that promise. Calls and messages left for Jim Kinney, the General Manager, were never returned. This dealership does not value its customers and they will lie to you to get your business. Stay away! More

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Great dealer! Only one I go to. Service department always works very quickly which I appreciate! Only one I go to. Service department always works very quickly which I appreciate! More

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Wonderful dealership wonderful staff especially Jim the Gm Tim sales and Frank in Finance excellent Gm Tim sales and Frank in Finance excellent More

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There is no such thing as window shopping at Hawk! These guys are pros! Thank you Jim, Horacio & Frank for making it impossible for me to leave without new keys (even though I only came to look). Your These guys are pros! Thank you Jim, Horacio & Frank for making it impossible for me to leave without new keys (even though I only came to look). Your facility is top notch! I GOT HAWKed! and you know it! The art of persuasion is next level at HAWK and of course my JEEP is awesome! More

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Another Home Run Experience with the Hawk Family of Dealerships!!! Jim Kinney and Jason Beltran made this Delivery in less than 2 Hours!!! We will continue to Drive & Shop with Hawk!!! Dealerships!!! Jim Kinney and Jason Beltran made this Delivery in less than 2 Hours!!! We will continue to Drive & Shop with Hawk!!! More

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I worked with General Manager Jim Kinney and Javier in the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. the service department. Top notch service and communication throughout. The dealership is 30 minutes from my house with several local places closer. I go there because they are the best and they go the extra mile for their customers. More

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Excellent selection of vehicles , e. Excellent sales staff and service , the best dodge dealership in the Chicagoland area Excellent sales staff and service , the best dodge dealership in the Chicagoland area More

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General manager never got back to me once I addressed a concern with him. I emailed him twice and called him once with no response. concern with him. I emailed him twice and called him once with no response. More

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These guys go above and beyond. Very personable. They care about their customers and are mastering their objectives. Very appreciative Very personable. They care about their customers and are mastering their objectives. Very appreciative More

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