Randy Gabler
Randy Gabler at Koons Falls Church Ford

Randy Gabler

Service Advisor

Koons Falls Church Ford

1051 East Broad Street
Falls Church, VA 22044

4.3
39 Reviews

Randy has worked at Koons for 10 years and with Ford for 20 years.

4.3

39 Reviews

Write a Review

39 Reviews of Randy Gabler

May 17, 2025

Dealership Rating
Employee Rating

Great great greatgtreat great great right right great gtrsdhbkk bbjj jhfyu jii just hjii huff just I y f More

by Oscarrabbit1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Koons Falls Church Ford responded

Thank you for the enthusiastic feedback, Oscar! We're delighted to know that your experience at Koons Falls Church Ford was a positive one. If there's anything else we can do for you, just let us know!

October 20, 2024

Dealership Rating
Employee Rating

great dealer to deal with and excellent service and buy a new car. try them More

by ccollier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Koons Falls Church Ford responded

Thank you for choosing Koons Falls Church Ford for all your service needs! We are happy to hear that you enjoy working with our team. Enjoy your new ride!

September 01, 2024

Dealership Rating
Employee Rating

I LOVE my service rep, Deshaun! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! More

by Lynn.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Koons Falls Church Ford responded

Lynn, we're delighted to hear that Deshaun provided such excellent service for you at Koons Falls Church Ford! Thanks for sharing your positive experience with us.

May 04, 2024

Dealership Rating
Employee Rating

The service manager was efficient and created a positive experience from the beginning. He offered expert guidance and was very professional. The car was out of the shop promptly and all of the issues were More

by j44gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gideon Asamoah

May 06, 2024

Koons Falls Church Ford responded

We're glad to know our service manager at Koons Falls Church Ford was able to provide you with a positive and efficient experience. We appreciate your feedback!

April 22, 2024

Dealership Rating
Employee Rating

Koons probably offers a great sales service, if you are looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a quee More

by bruna.lnolasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2024

Koons Falls Church Ford responded

Bruna, this feedback is discouraging to receive and I'm sorry you've been left feeling this way. What you've described is not reflective of our commitment to provide accommodating, seamless service and I'd like to personally address all outstanding concerns. Please reach out when you have a moment. Thank you, Mike O'Neil - Service Manager - (703) 241-7200 ext. 19200

March 02, 2024

Dealership Rating
Employee Rating

A good and great service, fix my truck really fast. They call every step my car was going though More

by esoto2904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Koons Falls Church Ford responded

Thank you for leaving Koons Falls Church Ford a five-star review! We are happy to hear that your service visit went smoothly. See you down the road!

October 16, 2023

Dealership Rating
Employee Rating

Not greeted immediately with 4 people behind the counter and on one in front of me. More

by deeb1941
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Koons Falls Church Ford responded

I am very sorry for any lack of attentive service from our team. We will work to improve in this area for you next time. Take care, Mike O'Neil - Service Manager - (703) 241-7200 ext. 19200

July 02, 2022

Dealership Rating
Employee Rating

Very poor customer service, they messed up your car and don’t want to take responsibility on it, general manger also rude and incompetent! More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Murch

Jul 04, 2022

Koons Falls Church Ford responded

Hi Matt- I am sorry to see this feedback and I apologize that you're frustrated. We aim for best in class customer care, and I'm concerned that we let you down during your recent service visit. Please let us know if we can do anything else to assist you. Sincerely, Ali Zaka - GM - (703) 241-7200

May 05, 2022

Dealership Rating
Employee Rating

Had to keep calling service center to get updates about my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings More

by Brookecollins20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 10, 2022

Koons Falls Church Ford responded

Brooke, I'm sorry your car was with us for longer than anticipated and for any lack of communication on our part. I am also concerned by your claims about your belongings. I will make a note of this feedback but also want to address these hesitations directly and to your satisfaction. Please give me a call if you're willing to have a conversation. All the best, Rob Ryans - Service Manager - 703-241-7200 ext. 1333

April 01, 2022

Dealership Rating
Employee Rating

Through and very thoughtful diagnosis. Repairs and updates allowing for an extended life for my truck. I was kept updated and informed throughout. More

by Leader42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2022

Koons Falls Church Ford responded

Thank you so much! We love to hear that you were kept updated about your repair process and we appreciate you taking time to share this feedback. Hope to see you next time at Koons Ford Falls Church!

1
...

Dealership Inventory (486 Vehicles)

new 2025 Ford Mustang Mach-E car, priced at $53,725
2025 Ford Mustang Mach-E
new
VELOCITY BLUE METALLIC exterior
Automatic
All-wheel Drive
new 2025 Ford Mustang car, priced at $46,879
2025 Ford Mustang
new
OXFORD WHITE exterior
Manual
Rear-wheel Drive
new 2025 Ford Ranger car, priced at $37,424
2025 Ford Ranger
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car, priced at $43,316
2025 Ford Bronco
new
CARBONIZED GRAY METALLIC exterior
Automatic
Four-wheel Drive
new 2025 Ford Explorer car, priced at $55,428
2025 Ford Explorer
new
Vapor Blue Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco Sport car, priced at $30,357
2025 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive