"Unprofessional conduct and Rude Employees"
I am just following up on an issue I had with Glenn Ford. My husband Kent and I bought a 2015 F350 from you all and traded our older model Duelly in. The Truck we purchased was a Platinum Series and we traded our truck along with the rebate we recieved from Kents work and about 10,000.00 $. We financed the rest of the truck for around 45K. you folks did the first lien on the truck. We got a loan from Farm Credit and paid Ford Credit off. One week after we purchased the truck. Ford Credit NEVER RECIEVED A MONTHLY PAYMENT. THEY WERE PAID IN FULL. Here is where the problem lies..... I paid my truck off in April 2018 PAID IN FULL I could not get the title released. I had the paperwork from Farm Credit BUT NOT FORD. So I called your dealership first. BECAUSE YOU ARE THE ONES I BOUGHT MY TRUCK FROM. Amanda called me 2 days later. then proceeded to tell me she would not help me because there was NO record of our loan. Well I called Ford Motor Credit at her request and its an automated line and was ask for an account number and a social security number. I typed in my SSN it was NOT ON FILE.... I tried calling Glenn Ford back to get a valid number so I could speak to an actual person. I was spoken to rudely again by Amanda. Telling me she would not help to call Ford Credit. At this time it was total frustration so I called back to speak to a general manager. I spoke to some NICE PERSON Reese and he told me the GM Patrick Rice was in a meeting he would call me back. I have YET to speak to him! So 2 days later I called back was transferred back to Miss Amanda who was totally Nasty on the phone all I wanted was a phone number that was not automated. She never gave me a chance to ask for that so she transferred me to a Jessica. Jessica ask what the problem was and I asked for the GM she refused and asked me the problem. I proceeded to explain In a nice voice the whole process and before I could finish and ask for a phone number she said to me your problem is Ford Credit NOT Us. I was mad because I never got a chance to tell her what I needed and she got NASTY. I HUNG UP ON HER. So I did finally get a hold of Ford Credit person Thanks to another dealerships help and got my 70K dollar truck title released. NO THANKS TO YOU! WITH this said I will not EVER buy another vehicle from you or Ford! If this is the way you handle your customers I don't think you need my business. I grew up in the retail furniture business and the customer was never treated in such manner. My Boss was in the car when I spoke with Jessica and Amanda the last time he was appalled at the way they handled the situtation. So Patrick Rice Thanks but No Thanks and you wont ever have this families business.
chaz was awesome! he was so helpful in helping me find a car that i could afford and was great at answering all my questions. thank you sooo much for taking the time.
"Very dissapointing "
I bought a car from glenn ford last year. I was told the car was in great condition, i later came to find that they "had not had time to fully inspect this trade". well that became very apparent when i took it home. the electrical system in the vehicle was completely shot. my sunroof opens it self and windows roll up and down at random while im driving. this vehicle constantly burns oil, the headlights do not function at all, and the motor has a cylinder out. when i attempted to contact the dealer to give them an opportunity to help me make it right, they have continusly chosen to ignore my emails, texts and calls. but im a assured over and over again that " a manager will be with you shortly". in short, go somewhere else. take your time and pick a dealer that will at least tell you what your options are in a situation like this. i wasnt asking for a free car or free repair. i simply wanted someone to go over my options with me. i hope this will keep some people from falling into the same trap that i did. they took my money and ran.
A competing dealership jerked me around. When I called them I asked them bluntly if they would sell a car for a price. They agreed and then actually did it. Plenty of other little perks as well. I'm very happy.