Randy Holder
Randy Holder at Murgado Lincoln of Chicago

Randy Holder

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
13 Reviews
4.5

13 Reviews

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13 Reviews of Randy Holder

June 10, 2025

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Employee Rating

Check engine light came back on the same day I picked up the truck..2020 Ford F150 5.0 shows a P0345 permanent code again like before. Feels sluggish and loss of power on the throttle. Also tire that was re More

by alberttrannguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 03, 2025

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I appreciated the kind professional service I received from the young man who attended me when I drove in. I appreciated the kind quick service the cleanliness of your establishment and I also appreciated More

by vivaldolee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 05, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled you enjoyed our professional service, cleanliness, and coffee. We look forward to seeing you again!

May 29, 2025

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Employee Rating

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on More

by makagral
Service Price Transparency
Service Communication
Recommend Dealer
No
May 30, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the frustration caused by the faulty Ford design and the unhelpful response you received. We’re addressing our staffing and service processes to improve. Please reach out so we can explore solutions for your vehicle’s issue. We hope to make this right for you!

Jun 01, 2025

makagral responded

I did reach out but still haven’t heard anything back from Murgado or Ford. So far the response has been my car is worth nothing on a trade and I am on my own to pay for a new $10,600 engine that failed after only 88K miles.

May 23, 2025

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Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 21, 2025

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Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 10, 2025

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Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , April Lawshea, Kaleb Ortiz

May 12, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 26, 2025

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Employee Rating

Everything was great. Randy was great to work with. That's all I have to say. ?? More

by Gkinlaw
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Apr 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience and that Randy made a positive impression. We truly appreciate your support and look forward to serving you again in the future. Best regards, Charlie

April 13, 2025

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Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

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Employee Rating

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

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Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

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