Randy Holder
Randy Holder at Murgado Lincoln of Chicago

Randy Holder

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
25 Reviews
4.3

25 Reviews

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25 Reviews of Randy Holder

August 13, 2025

Dealership Rating
Employee Rating

Unprofessional and absolutely rude and incompetent lazy xxx diets not all the parts guy was act very help and sorry for his coworkers behavior More

by joestillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 14, 2025

Murgado Lincoln of Chicago responded

We apologize for the negative experience you had with our staff. We’re glad one of our team members was able to assist, and we’ll address your concerns to ensure better professionalism moving forward.

July 27, 2025

Dealership Rating
Employee Rating

Clean and comfortable waiting area, I appreciate the chargers and drinks. Car washings seem to be a bit random if they are done or not. More

by jessnelz11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Aug 14, 2025

Murgado Lincoln of Chicago responded

We’re glad you enjoy our clean and comfortable waiting area and the amenities. We’ll review our car wash process to make it more consistent for all customers.

July 27, 2025

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Employee Rating

Excellent help by polite staff. Our old car has an insurmountable issue, im delighted to report that the technician reviewed and tried to solve problem anyway! More

by SALLY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith , I don’t remember their names.

Aug 01, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad our technician went the extra mile to help. We appreciate your trust in Murgado Lincoln!

July 17, 2025

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It was very clean, quick service and they let me know what was wrong with my car very quickly. Over all great place to get your car checked out! More

by hidalgoromero17
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you, Hidalgo! We’re happy to hear you experienced quick, clear, and clean service. We appreciate your kind words and look forward to helping you again!

July 14, 2025

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Employee Rating

Great experience, communication was great. I don't appreciate the fee for using a credit card. More

by eric.fredericks
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Jul 16, 2025

Murgado Lincoln of Chicago responded

Thank you for your positive feedback! We’re glad communication was great. We understand your concerns about the credit card fee and appreciate you sharing your thoughts.

July 06, 2025

Dealership Rating
Employee Rating

Good job I’m recommend my partner por a you job is excellent because my car only end this dealer going always More

by gonzalomirandamxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review and your loyalty. We hope to serve you again soon!

July 04, 2025

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Employee Rating

Professional and courteous service advisor. Great work by service crew. Attention to detail was excellent. More

by stevemoore10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 11, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

July 04, 2025

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Employee Rating

oil change is very expensive from $53. 00 in one month $99.00 is not fair !! More

by Fikru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 16, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We understand your concern about the price difference and strive to keep our service fair and transparent. We’ll review this to ensure better consistency.

July 02, 2025

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Employee Rating

Thank you for the great customer service I experienced while having my vehicle serviced. Also the wait was not long at all. More

by johndeveaux57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Jul 16, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

June 24, 2025

Dealership Rating
Employee Rating

Am not happy they never check my fluids like I ask got there 8am -10:40am for a small procedure not happy More

by Lachina8
Recommend Dealer
No

Other Employees Tagged: Randy Holder

Jul 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to hear your fluids weren’t checked as requested and that your visit took longer than expected. Your feedback is important, and we’ll address this to improve our service. Please reach out so we can make this right.

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