Randy Kotch
Randy Kotch at Hillsboro Ford

Randy Kotch | Page 5

Service Advisor

Hillsboro Ford

404 N Interstate 35 Frontage Rd
Hillsboro, TX 76645

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4.7
90 Reviews
4.7

90 Reviews

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90 Reviews of Randy Kotch

June 19, 2025

Dealership Rating
Employee Rating

Every time I have taken my truck or my car to Hillsboro Ford they have always treated us right and done what they needed to do. Thanks so much Hillsboro Ford. More

by davidh315
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson

June 19, 2025

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Thank you so much for your help. Great service and awesome staff. They took great care of my vehicle. More

by RJOHNSON56
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Recommend Dealer
Yes

June 18, 2025

Dealership Rating
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Everything good wish I knew about transmission flushes earlier for my Escape transmission shot ok More

by CHARMAINEGRIGGS1952
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Recommend Dealer
Yes

June 09, 2025

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I want to thank Hillsboro Ford, especially Brett Wilt for making this a smooth car buying process. I got a great deal on my F150, I absolutely love my truck. Thanks again Brett for all the hard work you di More

by Bigbuckbangers
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Micah Meazell, Allen McCutchan, David Nelson, JoManda Orta, Katie Jackson, Brett Wilt , Evan Epstein, Craig Mancin, David Crowell

June 07, 2025

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Randy was ez to deal with and I was in and out in what I call good time More

by Retired Ford senior master technician
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Recommend Dealer
Yes

June 02, 2025

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Fantastic folks easy to deal with. I’ve sent several friends in and they all say the same thing More

by PARTS60
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Purchase Time
Recommend Dealer
Yes

May 31, 2025

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Always easy to schedule maintenance. Quick turnaround. Knowledgeable, reliant, and trustworthy. I would recommend them to anyone looking for a good dealership. More

by ROGERGREEN
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Recommend Dealer
Yes

May 22, 2025

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The dealership was able to get the part I needed for my vehicle and give me an appointment right away to have it installed. More

by TSG
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson, JoManda Orta

May 13, 2025

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oh my last repair job that was a recall from Ford, someone definitely dropped the ball. Either Ford or the local dealership provided a terrible customer service. It has made me revaluate whether or no More

by Jamacunningham
Service Price Transparency
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Recommend Dealer
No
Jun 07, 2025

Hillsboro Ford responded

Thank you for taking the time to share your experience. You're absolutely right—while recall repairs can sometimes be complex and dictated by parts availability or manufacturer timelines, the lack of communication you experienced is inexcusable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience and the frustration caused by the delay and lack of updates. Your feedback is being taken seriously and will be addressed internally to ensure a better experience moving forward. We truly value your business and hope to have the opportunity to regain your trust. -Hillsboro Ford

May 13, 2025

Dealership Rating
Employee Rating

We have been using Hillsboro Ford for service for several years. I can usually schedule service when I need it without having to wait. We’ve had a couple of issues that needed to be looked at immediately and More

by jb31219
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson

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