Randy Kotch
Randy Kotch at Hillsboro Ford

Randy Kotch | Page 6

Service Advisor

Hillsboro Ford

404 N Interstate 35 Frontage Rd
Hillsboro, TX 76645

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4.7
92 Reviews
4.7

92 Reviews

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92 Reviews of Randy Kotch

May 13, 2025

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Employee Rating

oh my last repair job that was a recall from Ford, someone definitely dropped the ball. Either Ford or the local dealership provided a terrible customer service. It has made me revaluate whether or no More

by Jamacunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 07, 2025

Hillsboro Ford responded

Thank you for taking the time to share your experience. You're absolutely right—while recall repairs can sometimes be complex and dictated by parts availability or manufacturer timelines, the lack of communication you experienced is inexcusable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience and the frustration caused by the delay and lack of updates. Your feedback is being taken seriously and will be addressed internally to ensure a better experience moving forward. We truly value your business and hope to have the opportunity to regain your trust. -Hillsboro Ford

May 13, 2025

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We have been using Hillsboro Ford for service for several years. I can usually schedule service when I need it without having to wait. We’ve had a couple of issues that needed to be looked at immediately and More

by jb31219
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson

April 20, 2025

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xx xx xx, Usual / Normal service was provided, normal service, new tires ... xx xx xx More

by tcheever
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Recommend Dealer
Yes

April 04, 2025

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As usual your dealership goes above & beyond to service their customers. They treat their customers so well. More

by judy.day
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allen McCutchan, David Nelson , Do not know the mechanic that serviced my truck but he always does an excellent job

April 01, 2025

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Super easy to work with. They were offering great deals and had an awesome selection of almost every vehicle you could think of. I would recommend anybody going there and get More

by BROZ02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micah Meazell, Allen McCutchan, David Nelson, JoManda Orta, Angela Thomson, Shawn Hall , Shane Cook, Evan Epstein, Roberto Rodriguez

March 24, 2025

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Employee Rating

Hillsboro Ford is awesome to work with! They even offered to pick up my vehicle. More

by katie50
Service Price Transparency
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Recommend Dealer
Yes

March 16, 2025

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Slow to get service High prices Not good Not much else to say for now More

by RJD.RANCH
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Recommend Dealer
No

March 15, 2025

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Employee Rating

Service department was great to work with and work well done and on time as I was told. More

by davidbostic
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson

March 14, 2025

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Hillsboro Ford made a prompt and convenient appointment, were friendly and on time, serviced my truck quickly while I waited, even cleaned my windshield. I will continue to get my trucks serviced there. M More

by JGorrell
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 14, 2025

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Employee Rating

They've always been kind and helpful when I ask questions about what needs to be fixed on my car More

by makaylaburkett2
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Recommend Dealer
Yes
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