Randy Kotch | Page 8

Incredible service. We had a brand new Lincoln from Grapevine that blew a hose on our way to Waco…like literally brand new. It had less than 150 miles on it. We pulled i We had a brand new Lincoln from Grapevine that blew a hose on our way to Waco…like literally brand new. It had less than 150 miles on it. We pulled in on Saturday at 4pm, gave the guys my keys to My brand new vehicle, he took my name, and then took charge. Randy was amazing and got everything put back together quickly. I’m thankful that Hillsboro Ford was in the right place at the right time for us. More

by JULEEP Verified Customer Verified Customer

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Always friendly. Good people in service & in office. I like I can get in when I need to be able to get work done. Good people in service & in office. I like I can get in when I need to be able to get work done. More

by fowlerh20 Verified Customer Verified Customer

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I have no complaints everything was good and thank you for your service thank you for your text for your service thank you for your text More

by BILLYBELL7704 Verified Customer Verified Customer

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It has been a great experience dealing with Hillsboro Ford from starting with the salesman , to dealing with the service department. Hillsboro Ford is the only local Ford dealer that actually gives loane Ford from starting with the salesman , to dealing with the service department. Hillsboro Ford is the only local Ford dealer that actually gives loaner vehicles when your car is being serviced if needed . Great Experience ! More

by revans9295 Verified Customer Verified Customer

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I’ve tried many other dealerships with less than satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I r satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I recommend them to everyone I know. More

by sully0411 Verified Customer Verified Customer

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I asked for a bid on my truck and some guy offered me $1000 I told him he needed to get a different job because because average trade in was $4400 $1000 I told him he needed to get a different job because because average trade in was $4400 More

by Larry Verified Customer Verified Customer

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They are always friendly and work with you. They are willing to go the extra mile to meet your needs. They are willing to go the extra mile to meet your needs. More

by CJAY1 Verified Customer Verified Customer

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The unofficial standard for what the buying experience should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. More

by blake38 Verified Customer Verified Customer

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I would recommend the service department. Presently, with the orientation to new ownership, at times I feel the sales department is overwhelmed. The purchase of a 2024 Platinum F 350 was dif Presently, with the orientation to new ownership, at times I feel the sales department is overwhelmed. The purchase of a 2024 Platinum F 350 was difficult experience for me. I am happy with the vehicle. I have no malus toward the ownership. The lack of telephone communication follow up , is problematic for me. I called multiple time and never had one phone call returned before and after the truck transaction. As with other dealerships, games are played, and when I have to pay a relief veterinarian in order to buy a truck. my time is very important to me. I do not play games, I am very straight forward, it is the cowboy way. I realize some people do not understand my philosophy and try my best not to be a "Karen". The customer is the most important person at my business, I feel it may not be at this current dealership due to lack of time, organization skills or just being overwhelmed by the volume of people. . More

by delwalters Verified Customer Verified Customer

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Great customer service and was able to help me today to check my battery and install a new one. check my battery and install a new one. More

by lamccoy1955 Verified Customer Verified Customer

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