Randy Kotch | Page 9

The unofficial standard for what the buying experience should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. should be like across the industry. I will pay more and have my new trucks shipped coast to coast before I take my business elsewhere. More

by blake38 Verified Customer Verified Customer

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I would recommend the service department. Presently, with the orientation to new ownership, at times I feel the sales department is overwhelmed. The purchase of a 2024 Platinum F 350 was dif Presently, with the orientation to new ownership, at times I feel the sales department is overwhelmed. The purchase of a 2024 Platinum F 350 was difficult experience for me. I am happy with the vehicle. I have no malus toward the ownership. The lack of telephone communication follow up , is problematic for me. I called multiple time and never had one phone call returned before and after the truck transaction. As with other dealerships, games are played, and when I have to pay a relief veterinarian in order to buy a truck. my time is very important to me. I do not play games, I am very straight forward, it is the cowboy way. I realize some people do not understand my philosophy and try my best not to be a "Karen". The customer is the most important person at my business, I feel it may not be at this current dealership due to lack of time, organization skills or just being overwhelmed by the volume of people. . More

by delwalters Verified Customer Verified Customer

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Great customer service and was able to help me today to check my battery and install a new one. check my battery and install a new one. More

by lamccoy1955 Verified Customer Verified Customer

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Great Dealership and great people to work with. Great customer service skills will be back Great customer service skills will be back More

by justin1972 Verified Customer Verified Customer

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These folks have always treated me fairly. Some of what they told me was hard to swallow, but they were honest. I like the chill nature of the people, as opposed to dealerships in the metrople Some of what they told me was hard to swallow, but they were honest. I like the chill nature of the people, as opposed to dealerships in the metroplex who are abrupt, in a hurry, and aren’t particularly polite. More

by Wadoodle Verified Customer Verified Customer

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Everyone at Hillsboro Ford has been very personal, and professional. I recommend Hillsboro Ford to all of my family and friends. professional. I recommend Hillsboro Ford to all of my family and friends. More

by TOMMY51 Verified Customer Verified Customer

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Service Representative was friendly courteous and contacted me with an accurate estimate on the original service request and suggested repairs. contacted me with an accurate estimate on the original service request and suggested repairs. More

by jamesnolen Verified Customer Verified Customer

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They treat me nice they do the job well I appreciate that that why I keep coming back that that why I keep coming back More

by kazelgatica Verified Customer Verified Customer

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Hillsboro Ford is the best in our area, all brands, and is rapidly growing. Some of the best technicians I’ve seen. is rapidly growing. Some of the best technicians I’ve seen. More

by aswayze45 Verified Customer Verified Customer

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Very good service department at Hillsboro Ford. Randy did a great job scheduling and getting me in and out. The final bill was reasonable for flushing and replacing my F150 transmission fluid. Randy did a great job scheduling and getting me in and out. The final bill was reasonable for flushing and replacing my F150 transmission fluid. Great Job. More

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