Randy Lammle

Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

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Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

by Baymon23 Verified Customer Verified Customer

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My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

by asomeara Verified Customer Verified Customer

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Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More

by Bruce K Verified Customer Verified Customer

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Everyone was very helpful and communicative. From someone new to dealership life this was a great experience. From someone new to dealership life this was a great experience. More

by kakietaharvey Verified Customer Verified Customer

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Worst customer service ever! Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over a Their technicians and service advisors are not transparent about why they up-charge everything or what is going on with the vehicle. They sent over an estimate almost 3x as much as other local repair shops. I tried calling the assigned service advisor about it, but he wouldn’t return my calls for half the day until I finally deferred the services, then he suddenly was available to ask if that had been a mistake. When I expressed my frustration, they were very clear that there was nothing they could do, which just means they don’t care so long as they are making money. More

by zach398 Verified Customer Verified Customer

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Had to wait for 3 hours for the software reset after my vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. vehical was only 5-6 old but it seems the fix corrected everything. The staff was very corgal & answered all of my questions. More

by adameldamir Verified Customer Verified Customer

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အခုနောက်ပိုင်း ဝန်ဆောင်မှုပေးတဲ့ တာဝန်ခံ အလုပ်သမား နည်းပါးတဲ့ အကြောင်းကြောင့်လားတော့ မသိပါ။ ကားကြည့်ရှု စစ်ဆေးခြင်းအပေါ် အားနည်းတယ် ဥပမာ-ရေဆေးပေးခြင်း မလုပ်လိုက်ဘူး၊ မေးမြန်း စာဖတ်ခြင်း အချိန်မရှိ၍လား နည်းပါးတဲ့ အကြောင်းကြောင့်လားတော့ မသိပါ။ ကားကြည့်ရှု စစ်ဆေးခြင်းအပေါ် အားနည်းတယ် ဥပမာ-ရေဆေးပေးခြင်း မလုပ်လိုက်ဘူး၊ မေးမြန်း စာဖတ်ခြင်း အချိန်မရှိ၍လားမသိပါ ထင်ရာ ဈေးများတောင်းခြင်း၊ ဖုံးပေါ်ပြောထားသည့် ဈေးနူန်းနှင့် ကား စစ်ဆေးရန်ရောက်ချိန်တွင် တောင်းခံမှု ဈေးနူန်း ကွဲလွဲခြင်း၊ မကြာမှီတွင် မှားယွင်းကြောင်း ပြန်လည်ပြောဆို ပါသည်။ တိုးတက်ရန်လိုအပ်နေပါသေးသည်။ အလုပ်သမား ထပ်မန်ဖြေခြင်းဖြင့် အလုပ်သမားများ စိတ်ဖီစီးမှုသက်သာပြီး ပျော်ရွှင်တက်ကြွစွာ လုပဆောင်ခြင်းဖြင့် ဂုဏ်သိက္ခာ အမည်ကောင်းများဖြင့် စီးပွား အောင်မြင်နိုင်သည်ဟု အကြံပြုချင်ပါသည်။ "Recently, it seems there's been a noticeable decline in the service quality, possibly due to a shortage of service personnel. This is reflected in areas such as: * Inadequate Vehicle Inspection: Services like car washing are sometimes overlooked. * Pricing Discrepancies: There appear to be inconsistencies between quoted prices and the final charges, possibly due to staff not having enough time to read inquiries carefully. There have been instances of incorrect pricing, which are later corrected. * Lack of Attention to Customer Inquiries: It seems staff members may not have sufficient time to thoroughly address customer questions. I believe there's room for improvement. I suggest that increasing staffing levels could alleviate employee stress and allow them to perform their duties more effectively and with greater enthusiasm. This, in turn, would enhance the company's reputation and contribute to its overall success." Here are some key points that were considered in the translation: * Professional Tone: The language used is polite and constructive, focusing on providing helpful feedback rather than simply complaining. * Clarity and Specificity: The issues are clearly outlined with specific examples, such as the car wash and pricing discrepancies. * Constructive Suggestions: The feedback includes a practical solution, which is to increase staffing levels. * Emphasis on Positive Outcomes: The translation highlights the potential benefits of implementing the suggestions, such as improved reputation and business success. I hope this helps. More

by KZLNNA Verified Customer Verified Customer

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Bought this vehicle from out of state. Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now inv Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now invalid. Had to re-sign everything remotely. Over one month later we are STILL waiting for our registration. Dealership says some third party processes that paperwork and they have no way of knowing why it's late or expediting the process. It's been a struggle from start to finish. Very frustrated. More

by chcihaff Verified Customer Verified Customer

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It's unfortunate but our experience has been terrible up until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to c until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to come sign, so we did...the second call the guy promised to call me back the next day...never did...my third call someone from your finance/title dept told me they didn't have the duplicate title from the person who sold it to them and to call back in a couple days...my 4th call was to your GM, but he was out so I talked to Rob the Sales Manager. Rob finally stepped in and helped after I expressed my complete and utter frustration with the dealership and our experience. The finance company that they decided to put the loan through is one, impossible to get in touch with, and two does not have a good reputation. We are not high risk, why your finance dept would run our loan through this company is beyond me. I find it troubling that the dealership could even sell a car without having the title squared away beforehand. We will see if this even takes care of the issue, but seriously Walser is a well known brand and I am shocked at the experience we have had. We have purchased from your stores in the past with great results. This was a major disappointment and took up far too much of my time to make sure your team was doing their job. More

by bob_dog Verified Customer Verified Customer

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