Randy Ludlum | Page 20

Always a great deal My new Jeep Renegade is the 3rd vehicle I purchased from the dealership and the 5th for our family. Randy is always friendly, no-pressure, and honest. My new Jeep Renegade is the 3rd vehicle I purchased from the dealership and the 5th for our family. Randy is always friendly, no-pressure, and honest. He found out what I was looking for and found me a great car. I love my new Jeep. Everyone I talk to at Frank Boucher is friendly and helpful. I would definitely recommend Frank Boucher of Janesville to my family and friends. More

Report | Print

The purchasing/leasing process was made so easy! I am a repeat customer and will be continuing my business here for as long as I drive....great people!! repeat customer and will be continuing my business here for as long as I drive....great people!! More

by JAGL66 Verified Customer Verified Customer

Report | Print

Another Great Experience I've purchased so many vehicles thru Frank Boucher for my business and have always had a great experience and the best pricing. I called my favorite I've purchased so many vehicles thru Frank Boucher for my business and have always had a great experience and the best pricing. I called my favorite car guy Bill Peschel. I traded in my 2016 Dodge Ram Laramie for a brand new 2019 Laramie. I bought it sight unseen, drove down from Milwaukee to exchange vehicle, Randy was great to work with, he went over all the new features on my new truck. So once again a great experience. More

by Annette Verified Customer Verified Customer

Report | Print

I would recommend the service center for known repairs needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle needed only but not the auto body center. My car was placed in for repair and took more than 6 weeks for a estimated 2 week repair. When the vehicle was to be picked up the seat was left unrepaired, the cause of the oil being low causing check engine light on was never investigated so ultimately I found problems after it was returned to me. The car had an oil leak that occurred when it was stolen and also had a rattle which sounded like the exhaust that was not repaired or reviewed. When returned to the shop to get it fixed Todd White was to work with the insurance company for repair costs but instead said he would not even attempt after committing that he would in person a few days earlier. They also told me at the dealership that my manifold was causing the rattle and it would be close to a $1000 repair but after getting the oil leak fixed and an oil change magically the noise is non existent leaving me to believe that the repairs at the body center previously when the oil filter was replaced and oil topped off caused the rattle. I ultimately incurred a cost of over $100 that should've been taken care of previously through an insurance claim and also was left without a vehicle on multiple occasions. Also I was ultimately pushed away and let down by the team who guaranteed me support on repairing my vehicle through this process that took about 1 month longer than anticipated while I had no loaner or support and had to call weekly to get updates as everytime I called I was told they were waiting on something and to check back the following week. My car is also now silver when it went to the shop a pewter color. When looking at it closely the hood and roof of the vehicle do not match the parts of the car painted at the body shop. More

by 1000SUZUKI.SL Verified Customer Verified Customer

Report | Print

Not happy van still making noise when stopping we’re tired of leaving our vehicle and being told it’s a normal grinding you changed rotors and brakes tired of leaving our vehicle and being told it’s a normal grinding you changed rotors and brakes More

by DMULLEN1957 Verified Customer Verified Customer

Report | Print

Hi: I just purchased a jeep Cherokee, from one of your best sales people. He took the time to explain about the vechile, and was kind enough to take care of all my needs, and set everything up in the jee best sales people. He took the time to explain about the vechile, and was kind enough to take care of all my needs, and set everything up in the jeep. More

Report | Print

Easy to Shop Greetings! Knowing criteria we wanted helped search on line at home. Clear pricing on line narrowed the search. Test driving ended our search and bu Greetings! Knowing criteria we wanted helped search on line at home. Clear pricing on line narrowed the search. Test driving ended our search and buy. More

by TRACY.RIES Verified Customer Verified Customer

Report | Print

NEW RAM Frank Boucher Chrysler Dodge Jeep Ram is always great to work & deal with great selection of inventory my wife also got a great deal on her new 2020 Frank Boucher Chrysler Dodge Jeep Ram is always great to work & deal with great selection of inventory my wife also got a great deal on her new 2020 Jeep Cherokee Trailhawk. More

by RANDY19630 Verified Customer Verified Customer

Report | Print

Traded in 2017 dodge mini van for 2020 Dodge Durango! Great experience and trade in value! Thank you Randy and Nate for for going over all the options we had! Great experience and trade in value! Thank you Randy and Nate for for going over all the options we had! More

Report | Print

Excellent Service I purchased a 2016 Grand Jeep Cherokee from Randy Ludlum. There was no pressure. He explained my options and was very professional. Nate Diedrich is W I purchased a 2016 Grand Jeep Cherokee from Randy Ludlum. There was no pressure. He explained my options and was very professional. Nate Diedrich is WONDERFUL! He is such a nice person and totally makes you feel comfortable. He answered all of my questions. This is my first purchase with this dealership but will make more in the future!! More

by KELLIH Verified Customer Verified Customer

Report | Print