Randy Stiles | Page 21

Horrible service. I made an on-line appointment for the airbag recall on my 2002 CRV. However, because I knew that the parts were in short supply, I called the Crown S I made an on-line appointment for the airbag recall on my 2002 CRV. However, because I knew that the parts were in short supply, I called the Crown Service number to make sure the parts were available. I was assured that Crown had the parts for my car. I arrived before 1:00 for my appointment. After authorizing the repair with many signatures, I told John at the desk that I would be in the WAITING ROOM. I spoke to another customer who told me her airbag recall work had take 4 hours, so I waited patiently in the frigid waiting room. At approximately 5:30, Randy Styles began to close the security gate between the waiting room and the service area. I asked him "What about my car?" He then told me it had been ready since 3:30, and that he had been calling my home number. Nobody had told him that I was sitting in the waiting room! And here is the worst part, he told me that he was unable to do the passenger side repair, since HE DID NOT HAVE THE PARTS! At that point I was furious and beginning to shake. He told me that customers had been yelling at him all day. No wonder, if they were all being lied to! I wasted a beautiful Saturday, and my car is still unsafe to drive. Thank you very much Crown Honda! More

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Service Department Fails to Get the Right We took our Odyssey in for the recall of the fuel pump and at the same time a full interior and exterior detail. When we called they stated the vehic We took our Odyssey in for the recall of the fuel pump and at the same time a full interior and exterior detail. When we called they stated the vehicle was done and when asked about the detail, it appeared that was forgotten and that it could not be done even though it was scheduled. Picked up the van without the detailing being done. We then had to return the van since the pump work was not correct. Called several times without return calls. Finally we did get through to a different service rep and scheduled an appointment. Again we took it in on a Friday and scheduled the repair and full detail. Told our Service representative they could have it until late Monday as we would not need it over the weekend. Picked the van up Monday and the repair was done but looking at the van you could tell the detailing was not done. Was charged over $200 and it did not even look liked they washed and waxed the van much less detailed. The mats were never removed during the detailing and there was still dirt all over. Windows were not even cleaned. Just a sorry excuse of a detailing job. Emailed the Joe and Jay with a video that day showing the lack of work and still have not heard any response. Talk about lack customer service not even to knowledge an email much less respond to the issues at hand. More

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