Raquel Maynard | Page 71

At my last scheduled oil change, I asked for replacement filters to install myself. I was made to be late for work because the tech didn't follow the instructions and replaced the filters anyway. I got wrot filters to install myself. I was made to be late for work because the tech didn't follow the instructions and replaced the filters anyway. I got wrote up for being more than an hour late to work. In 40 years, I have NEVER been late. I will only be using your dealership once a year to keep my warranty valid. I will NOT buy another car from this dealership More

by none3 Verified Customer Verified Customer

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Professional and customer oriented. Selection of cars due to size and location could be better. Selection of cars due to size and location could be better. More

by jghg08 Verified Customer Verified Customer

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The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

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We were very satisfied with the professionalism that your dealership exhibited during our time of service to our vehicle. dealership exhibited during our time of service to our vehicle. More

by MAXANDCINDY Verified Customer Verified Customer

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efficient service from serena and the service team, without a doubt I will always be servicing my vehicle with kia without a doubt I will always be servicing my vehicle with kia More

by Libravo2009 Verified Customer Verified Customer

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Wonderful dealership and great customer service experience. A place to bring your vehicle for care experience. A place to bring your vehicle for care More

by Gerry Verified Customer Verified Customer

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Great service personnel made the process easy and friendly. Explained everything about the process and went over all the repairs. friendly. Explained everything about the process and went over all the repairs. More

by JOHNLCJACOBS Verified Customer Verified Customer

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I was taken promptly at my scheduled appointment. Raquel was great to work with. Overall a good experience Raquel was great to work with. Overall a good experience More

by zeke012345 Verified Customer Verified Customer

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The establishment is very nice and organized. The waiting room is comfortable and the staff is very informative and welcoming. The waiting room is comfortable and the staff is very informative and welcoming. More

by NSHEILA_84 Verified Customer Verified Customer

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Used this service department and it was top notch. Clean, quick, great detailed work. Highly recommend! Clean, quick, great detailed work. Highly recommend! More

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