Raquon Dixon

Victory Nissan of Mechanicsville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Phil Englander phil@hartnissan.com 804-417-2590

Victory Nissan of Mechanicsville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Phil Englander phil@hartnissan.com 804-417-2590

Victory Nissan of Mechanicsville responded

Thank you for responding. First of all, what is your name. I would like to research the Purchase a little more. I can assure you, the Vehicle is not a Lemon. The term "Lemon" typically refers to mechanical issues, which is does not appear that you are experiancing those problems? When did you have the Battery replaced, and by who? If there was any type of debirs blocking drainage under the hood, they should have identified that and either cleaned it, or recommend it be cleaned. As for belts, how many miles are the Vehicle? Was this our Dealership making all of these recommnedations? I look forward to your response

RSBUMBLEBEE2010 responded

Im just upset the csr was purchased on Jan 13.2023. i already had to buy a battery.... and the was a blockage in the act ducts.. we had alot of rain in the last weeks..and because of blockage ..water poured into the car flooding the carpet in the front passenger floor and under the passenger seat and in the back floor ..it cost me 395.00 to find out what it was and to unclog hoses under the hood...and they told me some belts needed replaced...which would call be another 400.00. and they say carpet should be replaced.. cost 2100 ....i feel these things should have been found abd fixed before i purchased this vehicle..it would have taken longer than the months i owned the car for there to be blocked hoses.....i pretty sure there are other issues that will probably show up later....i really needed a dependable car .because its just me im single i need a car i can depend on to get to work...

RSBUMBLEBEE2010 responded

my name is Debbie Lambert....the battery was replaced on April 3.. the battery that was in car would not jump.so i bought new battery and my nephew installed it...yes I think it should have been cleaned before i purchased..now i have very wet carpet in front back and under passenget set and water under carpet. it was hart nissan service who made recommendations.. about belts cleaning duct and replacing carpet..mileage when purchased 88130 now 90209

RSBUMBLEBEE2010 responded

Im waiting to hear from someone about my response...my name is Debbie Lambert. nissan said i need to replace belts.. my hoses were clogged causing the water to run inside car...its costed me 400.00 to have fixed... belts is 400.00. i feel all of these things should have been corrected before i purchased