Raul Jimenez | Page 7

Excellent Car Buying Experience Buying a new car can be a stressful experience, even with doing research beforehand. We had a pleasurable car buying experience with Thompson BMW. O Buying a new car can be a stressful experience, even with doing research beforehand. We had a pleasurable car buying experience with Thompson BMW. Our client advisor, Raul Jimeniz, was informative, attentive, and addressed all our questions and concerns. Adam, a sales manager, oversaw the process and ensured that we were comfortable with our purchase. There was no pressure whatsoever and everything was rather straightforward. Anthony Napoleon in Finance explained financing alternatives, maintenance programs and warranty information in a clear and concise manner. Based upon our research from various car buying sites and BMW forums, we believe that we received a good deal from Thompson. Delivery was smooth and we never felt rushed as we learned how to use some of the options and technology of the new car. Everyone with whom we worked sought assurance that we left the dealership feeling good about our purchase. We highly recommend Thompson BMW for your next car purchase. You will be in good hands! More

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The Dealer with a Difference When I first arrived Dennis Bridges welcomed me and took time to understand me as a person as well as what I was looking for. Soon after, we were out When I first arrived Dennis Bridges welcomed me and took time to understand me as a person as well as what I was looking for. Soon after, we were out for a demonstration and test drive where he really encouraged me to kick the tires and get comfortable with the vehicle. He also possessed a strong knowledge base and conveyed it in a way that ensured it would stick by demonstrating and letting me then take control of the experience myself. Nuances were no problem either as he quickly put me in touch with the next level of expertise within the building to ensure my questions were answered quickly. After we closed the deal, he patiently waited for me to sort out issues with my bank and then went out of his way to pick me up at the local train station when collecting my vehicle. Paperwork is paperwork but everyone seemed to help the process move along quickly and efficiently and again took the lead in resolving any issues that arose. Lots of quality freebies at wrap up was icing on the cake instead of apologizing for falling short which never happened. This is a dealership with a difference. It’s cultural here, imbedded in the fabric and not just for show. More

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Thank you Matt Matt was very good with help and following thru on the pricing of repairs of my car. Called me to inform me 2 times. Thanks Matt Tom Vesci Matt was very good with help and following thru on the pricing of repairs of my car. Called me to inform me 2 times. Thanks Matt Tom Vesci More

by tves237 Verified Customer Verified Customer

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Great I was under a time constraint of when I had to leave, and they worked with me and met it. Car was washed and vacuumed in side and looked great. I was under a time constraint of when I had to leave, and they worked with me and met it. Car was washed and vacuumed in side and looked great. More

by JEFFBERTOLDO Verified Customer Verified Customer

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Fast and courteous service Easy to schedule the appointment. Service was prompt and efficient, and the staff was very helpful and friendly and courteous. I will recommend them t Easy to schedule the appointment. Service was prompt and efficient, and the staff was very helpful and friendly and courteous. I will recommend them to anyone who asks. More

by DBIRESCH Verified Customer Verified Customer

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New 2018 BMW X1 Easy of doing business, courtesy and +100 BMW Service Loaners ready when service is scheduled to be picked up or valeted to home or office! Saving tim Easy of doing business, courtesy and +100 BMW Service Loaners ready when service is scheduled to be picked up or valeted to home or office! Saving time to get the important things don! More

by Melanie Beth Verified Customer Verified Customer

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European Delivery Preparing for European Delivery is time consuming and tedious but we had a great time in Germany and I would definitely recommend it. Guidance throug Preparing for European Delivery is time consuming and tedious but we had a great time in Germany and I would definitely recommend it. Guidance through the process could have been stronger and there was too much miscommunication including a trip into the dealership that wasn't necessary. More

by Glenn Verified Customer Verified Customer

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Service Issues were addressed but communication with me was poor. Dropped off car at 8:45 and had to call at 3:30 to find out what was happening. They promi Issues were addressed but communication with me was poor. Dropped off car at 8:45 and had to call at 3:30 to find out what was happening. They promised to call back at 4 so I could have time to drive there by the time center closed at 5 but didn’t call back until 4:30 when I was already on my way. Very unexpected considering the great service and communication my wife gets with her car at Thomson Lexus. More

by JCBARRISH Verified Customer Verified Customer

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Returning customer I am returning customer. Smooth sales process and good service makes me want to come back. Even though I have another BMW dealership closer to me, I c I am returning customer. Smooth sales process and good service makes me want to come back. Even though I have another BMW dealership closer to me, I chose Thompson. More

by DORA Verified Customer Verified Customer

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Service for my BMW Waited for a while but was offered a ride to restaurant if needed. Staff was kind. Waiting area is clean and cozy. I was given a replacement key chai Waited for a while but was offered a ride to restaurant if needed. Staff was kind. Waiting area is clean and cozy. I was given a replacement key chain at no charge. More

by LIZETTE.LOPEZ210 Verified Customer Verified Customer

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