Raul Ochoa | Page 2

Raul was very helpful and professional and was able to answer all our concerns Explained every thing in detail answer all our concerns Explained every thing in detail More

by IDLAUTO Verified Customer Verified Customer

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I was in and out in less than 2 hours. From Raul to my closer everyone was so great. I will definitely recommend to my family and friends. From Raul to my closer everyone was so great. I will definitely recommend to my family and friends. More

by TIALBRUNT Verified Customer Verified Customer

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Answered all my questions that I asked, never felt pressured at buying the vehicle. Highly professional staff. Everyone introduced themselves and we're friendly. pressured at buying the vehicle. Highly professional staff. Everyone introduced themselves and we're friendly. More

by BEARS93CHEVY Verified Customer Verified Customer

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The Hawk Mazda dealership was very professional and hospitable. Raul was great with helping us purchasing our new CX-50 hybrid. We we’ll definitely be returning in the future. hospitable. Raul was great with helping us purchasing our new CX-50 hybrid. We we’ll definitely be returning in the future. More

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Staff is friendly, helpful and accommodating. Willing to work with you to make the deal. Willing to work with you to make the deal. More

by Michelle Verified Customer Verified Customer

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Great experience at Hawk. I did not feel pressure and everything went smoothly. Best car buying experience to date. I did not feel pressure and everything went smoothly. Best car buying experience to date. More

by MAGG0725 Verified Customer Verified Customer

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Raul and the dealership were knowledgeable and friendly. Second vehicle from them! I’ll buy again from them. Second vehicle from them! I’ll buy again from them. More

by CCCASINO56 Verified Customer Verified Customer

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Hawk Mazda did everything to make sure my experience was wonderful. They made the experience of buying a new car enjoyable and effortless. wonderful. They made the experience of buying a new car enjoyable and effortless. More

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I initially chose Hawk Mazda because they offered me the best out-the-door quote among all the dealerships I contacted. Unfortunately, that’s where the positive part of my experience ended—and the real prob best out-the-door quote among all the dealerships I contacted. Unfortunately, that’s where the positive part of my experience ended—and the real problems began. When I went in to finalize the purchase, I noticed something didn’t add up with the financing. The monthly payment they quoted didn’t make sense based on the numbers we had agreed on. Upon closer inspection, it became clear they were trying to add approximately $2,600 more to the loan. When I raised my concerns, I was brushed off with an explanation about a "45-day payment proration," which I knew was incorrect. Instead of listening or double-checking, I overheard the finance manager tell the salesman, “I’ve been doing this for 15 years, she’s not going to tell me how to do my job.” That kind of arrogance and lack of accountability was enough for me to walk away. Three days later, the salesman followed up with an updated quote and admitted that, in fact, I had been right—there was a mistake. Despite my hesitation, I decided to give them another chance because transparency is extremely important to me and I hoped this was an isolated issue. I returned to the dealership, signed the finance paperwork, and drove off in the car. I wasn’t thrilled that the dealership rebate was applied as part of my down payment—it artificially inflates the purchase price—but I was told that’s just how they process rebates. Then, two days later, I received a text from the salesman stating there was a “problem” with the paperwork and that I needed to return to re-sign everything. I asked for specifics—what documents were being changed and why—so I could review them in advance. After several hours with no clear answer, I finally got a response asking me to email someone else because the salesman was "out of office." I started looking at everything and discovered that the wrong VIN number had been put on the paperwork. Let me be clear—I didn’t know the VIN number when I was signing the paperwork. That level of mistake is completely unacceptable. A wrong VIN number affects everything from registration to insurance to warranty. It’s not a small clerical error—it’s a critical mistake that should never happen in a professional dealership environment. To anyone considering buying from Hawk Mazda: do yourself a favor and take your business elsewhere. They may throw out a good price upfront, but it comes at the cost of integrity, attention to detail, and professionalism. More

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My son and I were made very comfortable and treated respectfully. Raul is an excellent salesman. I was very happy with the experience. respectfully. Raul is an excellent salesman. I was very happy with the experience. More

by Pmarie Verified Customer Verified Customer

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