Rauly Fernandez | Page 14

Excellent service Phillip Ward was excellent discussing the differences between the accord and the CRV. At first I was disappointed that they did not have a Silver CRV Phillip Ward was excellent discussing the differences between the accord and the CRV. At first I was disappointed that they did not have a Silver CRV. We did renew our lease with a touring edition white CRV. More

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Great experience , very helpful sales rep Rauly and finance manager Jose. Excellent customer service. No gimmicks and straight to the point unlike most other dealersh , very helpful sales rep Rauly and finance manager Jose. Excellent customer service. No gimmicks and straight to the point unlike most other dealerships. More

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Excellent car leasing experience This is the second time I have leased thru Atlantic Honda and again it was a great experience. One of the most friendliest dealerships I have ever gon This is the second time I have leased thru Atlantic Honda and again it was a great experience. One of the most friendliest dealerships I have ever gone too. Very professional and well trained staff, beautiful clean showroom. My salesman was great and I will definitely return and do business with them again. Highly recommend going there if you are looking for a Honda. More

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Best Auto Buying Experoence Ever!! Rauly Fernandez was a very patient, accomodating, and knowledgable product rep. We obtaimed online price info on the Honda CR-V with the LX & EX trim Rauly Fernandez was a very patient, accomodating, and knowledgable product rep. We obtaimed online price info on the Honda CR-V with the LX & EX trim. Dealers were then contacted online to get price offers. Atlantic Honda gave us the best pre-arranged price throgh Edmunds and the price was better than the Edmunds True Value Price! We made an appointment to see the vehicles and we were introduced to Rauly. He was courteous, friendly and very knowledgable about the products. We got a great intduction to the auto, had a great test drive, and decided on the EX trim. Rauley then expertly took us through the process of buying the CR-V. What was most remarkable about the process was the Total Absence of Pressure. Rauly had to go above and beyond to get the color we wanted but he Delivered! Kudos to Rauly!!! We also had a great experience deaing with the finance people. Again, the two people we dealt with were very helpful, very knowledgable, and very accomodating in making the financial arrangements to buy the CR-V. Overall, I rate this as my Best Auto Buying Experience Ever!!! Atlantic Honda, Rauly Fernansdez, and the finance people have my highest recommendation with no reservations at all. More

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From a good experience to a bad one! After being so happy about my brand new car, a week after everything changed. I got the car on May 17th, the same night the car kept showing a " low p After being so happy about my brand new car, a week after everything changed. I got the car on May 17th, the same night the car kept showing a " low pressure tired" message ( TPMS). I went to a gas station and some of the tires had more pressure and I fixed it. The next day, the car showed me the same message and I decided to contact the guy who sold me the car. He said that was normal for a car that was parked for a long time. A week after I got a flat tire. I changed the tire and went to the service station. The guy over there was very nice and he explained to me that it was a patch and they were going to fix it. An hour later, he came back saying " I don't have good news" and he showed me a huge metal piece that was on the tire and they didn't even know what it was ( I saved the piece and still have it) i told him the story about the TPMS message and he told me to go across the street to speak to the manager and the guy that sold me the car because it was just a week old. I spoke to the manager ( Clay) and then he said that they only thing he could do for me was giving me a discount. Ok fine, I have to pay for it, I'll do it. After he said that he said he was feeling really bad about it and that he wanted to do something for me and took money out of his pocket and said " I'll give you the difference" what an offensive way to fix my problem. But that's not it. When I was about to leave he said again he was feeling really bad and If i didn't want the money he could take me out to dinner!!! Ok, this guy saw me a week ago with my kids and my husband looking for a car and getting the car! What is wrong with him??? I'm not coming back to that dealer, no! I don't to go to a place when some of the people that works there don't have any respect for their customers. I was out of the country and that's why I'm just writing this review. And Tomorrow I'm going to make a few phone calls too. It's sad that the dealer is looking bad for some of its employees. Very sad! More

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Great experience! We just got a 2017 Honda Civic. We really appreciate how Rauly, our seller took care of us. He really wanted to help! He is very kind and professiona We just got a 2017 Honda Civic. We really appreciate how Rauly, our seller took care of us. He really wanted to help! He is very kind and professional. We didn't feel that he just wanted to sell a car, he wanted to make sure that we were comfortable all the time. Thank you Rauly for all your help!! We are loving our new car! More

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easy and enjoyable Rauly was an excellent salesperson. He listened to what we wanted and showed us everything we asked for and more. wasn't pushy with extra deals. Very Rauly was an excellent salesperson. He listened to what we wanted and showed us everything we asked for and more. wasn't pushy with extra deals. Very knowledgable and answered all our questions. It honestly felt like he treated us like family. More

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Leased New Vehicle and Honda purchased old leased vehicle Rauly came to us with a program where Honda would purchase our older leased vehicle and allow us to lease a 2017 Pilot at the same payment. He explain Rauly came to us with a program where Honda would purchase our older leased vehicle and allow us to lease a 2017 Pilot at the same payment. He explained everything thoroughly and I was skeptical that the deal was exactly as he said it was. However, it was true. Honda purchased our older lease and allowed us to lease a 2017 at the same payment amount. Rauly was professional and provided us with all of the necessary information. He even helped us with new features on the new vehicle. A wonderful experience and we couldn't be happier. More

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Friendly The Staff was friendly, helpful and knowledgeable. They have excellent customer service skills. They were also Willing to work within my budget. I w The Staff was friendly, helpful and knowledgeable. They have excellent customer service skills. They were also Willing to work within my budget. I would recommend the dealership to my friends and family. More

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Good deal. No hard sell. I have bought 6 cars at Atlantic Honda. They always give me a good deal. They have sales people who listen to what you want and the finance people are I have bought 6 cars at Atlantic Honda. They always give me a good deal. They have sales people who listen to what you want and the finance people are not too pushy with the extras. More

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