Raven Morgan | Page 2

Willing to help and very knowledgeable. No pressure sales. The new building is very modern No pressure sales. The new building is very modern More

by davidmartin3 Verified Customer Verified Customer

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Service was excellent, they really ensured that any concerns or questions I had were fully addressed to the best of their ability. concerns or questions I had were fully addressed to the best of their ability. More

by Luka Verified Customer Verified Customer

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The dealer experience was amazing. Raven was so helpful with my credit application and letting me know what All was going on with my car status with the bank. She and the rest of the s Raven was so helpful with my credit application and letting me know what All was going on with my car status with the bank. She and the rest of the staff was amazing. More

by devinshindel7 Verified Customer Verified Customer

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Came in on time and still had to wait 1 and a half hours to sign paperwork. I came in at 6pm. Had my father in law bring the car in from the test drive 45 minutes (5-5:15pm) early from my arrival time so th to sign paperwork. I came in at 6pm. Had my father in law bring the car in from the test drive 45 minutes (5-5:15pm) early from my arrival time so they can start working on a few things with the car I’m purchasing and wasnt touched until around the time I went signing(7:30pm). Then the car still had the same issue after it was “prepped” a noticeable scratch that was an easy buff. The two biggest issues that really was frustrating was I was offered 22,700$ for my car at another dealership now I completely understand if that offer isn’t matched but I was then only offered 21500$ and was told there is no way I could get 22,000$ extra 500$ this really bothered because the car was in amazing condition. It was then posted 24 hours later for a whopping 25,000$! I’m just really really shocked and bothered by that, but to make things worse all I ask is for complete transparency. When signing my paperwork I was told my APR would be 7.49% with Huntington bank. But then I see a fee of 135$ which I was told two different things. 1st that was yearly but after the person asked a manager they stated it’s a onetime fee however my interest rate then changed to 7.69%. On paperwork it clearly shows my rate is now 7.69% but the manager is telling me it’s really not?! This really made me uneasy. It doesn’t sit will with me at all. The issue is not the .20 percent. It’s the not giving me a clear answer or being upfront about this. Just seems like another dealer adding fees in secret. So not only I couldn’t get 500$ more for my trade but my interest was bumped up and I was charge a 135$ fee I never was told about. 635$ gamble to not have a customer return who my whole family owns Hyundais. I didn’t make a big deal about the 500$ I just let it go after the first NO I didn’t make a big deal about waiting 1 and a half hours to sign when I was on time. I didn’t make a big deal when the car wasn’t properly prepped. I didn’t complain when they gave my father in law the car as a 24 hour test drive with 60 miles left of gas. But in the end with great credit and me being on time and down payment pulling through with no issues I come out an additional 635$. However Raven was amazing and the person that signed my deal was amazing. But man this experience I’ll always remember. More

by edremo20 Verified Customer Verified Customer

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Raven is the best! ! Very knowledgeable and patient with me. She should get a raise! ! Very knowledgeable and patient with me. She should get a raise! More

by jenfelty72 Verified Customer Verified Customer

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