Ray Lugo

What a horrible excuse for an auto dealership. Over the last two weeks I have been working to purchase a "new but used" 2025 Ram 2500 with 35 miles. I don't understand how it can be used with only Over the last two weeks I have been working to purchase a "new but used" 2025 Ram 2500 with 35 miles. I don't understand how it can be used with only 35 miles, when it has never been sold, titled, etc and their way of explaining it makes no sense to me but ..... whatever I am not in the car business. I worked out the price and told the sales rep (several managers called, text, or emailed me over the last two weeks) that I would be flying in today, from Atlanta, and paying cash for the truck and driving it home. I got there and was told by one sales rep that "the truck is in the service bay having a battery replaced". I asked why, and was told it was under recall. That was not the case at all. In fact it was not a battery issue, and when I was told this (I actually overheard the conversation and asked what was going on) was then told to "wait an hour or two" so they could try to diagnose the issue. After a few hours, I am told that not only is the starter bad, so is the main computer, and it would be at least a couple days to fix it. When I asked why I was not told about the issues before flying down (I spoke to them on Saturday before flying down mm day) I was told “we couldn’t find the key so we didn’t know about the issue”. What???Add to that, a huge dent in the front bumper that was not disclosed, along with a couple good sized dents and scratches. I was told that "I should have seen that in the pics". I did not zoom way in on the far away pics on this vehicle, so maybe that's my fault. But I have sold many vehicles myself and ALWAYS show detailed pics of anything wrong - especially dents or scratches. This should be common sense for a dealership, but they made it out that it was my fault. OK whatever, so I decide to not buy a "used new" truck with computer and starter problems already with 35 miles, so decide to drive a brand new 2026 to see if maybe this dealership can work something out for all my issues on a different one. I was flat out told no - that price we are taking a loss on so there is no room. Really??? I just flew in, took a day off, spent over $1000 on flights, uber rides, etc and now have to fly back which means buying a same day flight, land late at night and find a ride home. The only thing I could get from them was "sometimes these things happen"...LOL. I hope nobody ever buys from this place. More

Report | Print

I had a very disappointing experience with Rob Lambdin’s University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available. Based on that information, I took time out of my day and drove all the way there, only to find out the vehicle was not even on the lot. It felt completely misleading just to get me in the door. On top of that, the dealership atmosphere felt more like a gym locker room than a professional business. The staff showed zero urgency and absolutely no respect for a customer’s time. Instead of addressing the issue or trying to make things right, it felt like nobody cared. After that experience, I would not accept a car from this dealership even if it were free. If you value your time and expect honesty, I would strongly recommend looking elsewhere More

Report | Print

Very unprofessional and inconvenient. 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone w 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone we agreed on the out the door price of 52,000. When we get to the dealership the truck was in service so we had to wait atleast 30 minutes, then when we were finally able to see the truck its tires were worn down below the legal limit. The dealer ship also didn't have the keys for said truck. Naturally though, they said that they would add the new tires and order a new pair of keys, and we were like "okay, that sounds good" Now lets keep in mind that the truck is listed for 46,500, so the out the door price for 52,000 is quite the reasonable offer; however, after sitting down at the desk and going over the papers they tell us that the out the door price is actually 59,000. We ask why, and the manager tells us that we're being charged for the 6 tires that need to be replaced and the two keys- that they lost. So to sum up this long story, we agree on a reasonable price and when we get there they try to scam us. If anyone is wondering the Ram we were looking at is a 2024 60,000 mile Ram 3500. More

Report | Print

Very deceitful people. Bad customer service, overpriced and scammers from beginning to end. Stay away from this place. Bad customer service, overpriced and scammers from beginning to end. Stay away from this place. More

Report | Print

I just recently bought a new 2023 truck there only had 17 miles on it. Not only did they try to sneak in an extra $5000 on the deal. When I brought that to the attention of the finance lady she still snuck i miles on it. Not only did they try to sneak in an extra $5000 on the deal. When I brought that to the attention of the finance lady she still snuck in extra money by removing it from the tax line and placing it on the vehicle. When I arrived after flying in from Missouri I was blindsided with a huge scratch down the fender of the truck. I got a we owe on a new fender and trim for the windows as they were dented. I have been told it is in the mail but I have not received a tracking number for the fender and one of the window trims was scratched when it arrived. I have sent pictures to the sales manager via email and have not gotten a response. I got a survey from them at 11pm last night and when I clicked on it this morning it said my link had expired. Do yourself a favor and get a truck anywhere else. Even if you think it’s a great deal. It’s not. They are super shady. I now have to file complaints with all kinds of people just because they don’t want to be transparent. I also have a feeling getting my tags is going to be a problem. Seeing as they took the extra money they were trying to sneak in off the tax line so I still end up over paying for the truck from the deal we made and I will probably end up owing more taxes. Absolutely the worst dealership I have ever dealt with. More

Report | Print

If you enjoy having your time wasted, your hopes crushed, and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone and your credit run for absolutely no reason—then boy, do I have the dealership for you! After running the credit I found out they sold it to someone else without letting me know. Special shoutout to Carlos Torres for redefining what ‘bad customer service’ truly means. I wouldn’t recommend this place to my worst enemy. Save yourself the headache and go anywhere else. More

Report | Print

I have found them to be completely useless. In 3 days, 6 phone calls, numerous text messages......I am no closer to buying a truck or getting a trade value.....than when I started Typical S In 3 days, 6 phone calls, numerous text messages......I am no closer to buying a truck or getting a trade value.....than when I started Typical S. Florida wasteland More

Report | Print

Ray Lugo was excellent to deal with. Everyone if fact was very easy to deal with Everyone if fact was very easy to deal with More

by briemarine1 Verified Customer Verified Customer

Report | Print

This was my first experience in buying a commercial vehicle in the USA. Great guys, great service! We will be back as th ebusiness grows! Paul Slade - CEO vehicle in the USA. Great guys, great service! We will be back as th ebusiness grows! Paul Slade - CEO More

by PAUL@COMPASS-MEDICALGROUP.COM Verified Customer Verified Customer

Report | Print

My purchase of my new Durango went perfectly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. I am overly satisfied with my experience at your dealership. My salesman, Gabriel Acosta went above and beyond to make sure everything went smoothly. He made sure all the details were resolved and made sure I was happy with the deal and my new vehicle. I have purchased many vehicles in my life and this was one of my best experiences ever. More

by lf4 Verified Customer Verified Customer

Report | Print