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Ray Lugo
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34 Reviews
34 Reviews
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34 Reviews of Ray Lugo
February 13, 2024
Came in for a specific problem and request. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Also said I would pay for the hub and if didn’t fix it then we can go from there. Calls after lunch and says that need new radio. That tech plugged in usb cord and that’s how he knows. No scan, no troubleshooting just an update from service writer for commission. Picked up truck and took to a trusted mechanic across town. Changed out usb hub ($40 part) and problem solved. I’ll never be back for anything, not first incident with service. Multiple incidents of dishonesty and or incompetence, either way we can’t do business. Good bye More
by jdelvek
Verified Customer
Helpful 
January 06, 2024
Ray Lugo is a sleaseball. We were talking with him to purchase a truck and the whole time he just strung us along because there was another buyer and he couldn't be honest abo We were talking with him to purchase a truck and the whole time he just strung us along because there was another buyer and he couldn't be honest about it. He wrote up a buyers order and said he would email it the same day but we never got it. We called the next day and he finally emailed it. We would ask questions about the deal and he would take 2+ hours to respond and was in a hurry to get off the phone. Then he gave us some xx that he was waiting on a quote for a shipping price. The next day he called to say it had sold. He should have just been honest from the beginning instead of stringing us along. Do not ever do business at this dealership and avoid Ray at all costs. More
by m1071
October 08, 2023
Everyone at the dealership was very helpful and respectful. This was my 4th vehicle purchase from University Dodge and it won’t be my last. Thanks to everyone that helped me. I’ll see you all soon respectful. This was my 4th vehicle purchase from University Dodge and it won’t be my last. Thanks to everyone that helped me. I’ll see you all soon More
by tgogovska_2001
Other Employees Tagged: Babu Sheri, Phil Ballas, Carlos Torres, Kevin Aicher, George Jorge, Pedro Moreno, Jacob Perez , Edwin Rhodes, Miguel Santos
July 19, 2023
Was interested in a 2023 ram 1500 classic with the 3. 6l and 6'4" box. Fortunately they had one on the way down from Michigan. The internet sales associate Ray and his assistant Ritchie called me to let m 6l and 6'4" box. Fortunately they had one on the way down from Michigan. The internet sales associate Ray and his assistant Ritchie called me to let me know when it arrived and inspections were done. I went there on a Monday 7pm crunched some numbers to get to a pymt that worked for me signed papers and out the door with my new truck by 9pm. More
by Jc
Other Employees Tagged: Ritchie
June 27, 2023
As allways great service,experience. My sales guy,Leo is the best- he listens. I am please. My sales guy,Leo is the best- he listens. I am please. More
by KCMD67
Other Employees Tagged: Leo Ugodnikov
April 22, 2023
Best deal in town! University Dodge is where the best deal in town is at! University Dodge is where the best deal in town is at! More
by klyon24
Other Employees Tagged: Phil Ballas, Michel Bravo, Kevin Aicher
April 06, 2023
From initial inquiry to final paperwork, the worst car buying experience I’ve ever had. buying experience I’ve ever had. More
by dan.mayer
Other Employees Tagged: Kevin Aicher
November 13, 2022
It was a very nice process from start to finish, Magel was very stait forward and very professional was very stait forward and very professional More
by jimmyg1
Other Employees Tagged: Justin Forero, Phil Ballas, Will Lazo, Rehan Kazi, Michel Bravo, Kevin Aicher , Fares Ali, Edelson beato, Miguel Santos
November 02, 2022
Bought a used Durango over two weeks ago. At the point of delivery, I noted some items missing. When I asked for the issue to be rectified, I was ignored and ghosted. It’s been over two wee At the point of delivery, I noted some items missing. When I asked for the issue to be rectified, I was ignored and ghosted. It’s been over two weeks and no one has reached out to me. I also have not received any purchase paperwork or warranty information etc. I will likely not purchase from this dealer again. They only care about making the sale and don’t give a crap about anything after that! Really disappointed and frustrated. More
by dasmopar
Other Employees Tagged: George Jorge , Richard
November 02, 2022
Quick effluence and painless transactions, will reach out to Ray Lugo again when I need more vehicles for the fleet. to Ray Lugo again when I need more vehicles for the fleet. More
by PWHILLIANS
Other Employees Tagged: George Jorge
Dealership Inventory (891 Vehicles)
2023 Dodge Charger
new
Granite Crystal Clearcoat Metallic exterior
Automatic
Rear-wheel Drive
