Ray Nassar | Page 5

Excellent Service Had my first complementary oil change at 5000k. I was in and out within 30 minutes. Unlike the Honda dealership with my other car (2 years old but wit Had my first complementary oil change at 5000k. I was in and out within 30 minutes. Unlike the Honda dealership with my other car (2 years old but with a litany of electronic problems). Felt Kia care for their customers. No more Honda's anymore. More

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Excellent Experience Ray, Scott, Jeffrey, and all of the Smithtown Kia workers were professional, patient, and kind. No one rushed me or made me feel forced into purchasin Ray, Scott, Jeffrey, and all of the Smithtown Kia workers were professional, patient, and kind. No one rushed me or made me feel forced into purchasing anything. They showed me several cars and patiently listened to all of my questions and concerns. I was at the dealership for most of the day and they made me feel at home and at ease. Purchasing a car is a personal and important decision and it is evident that all of the Smithtown Kia salespeople know this. This is the first time I was not pressured into purchasing. These gentlemen are professional and personal. I am highly impressed with the deal they gave me for my pre-owned, certified vehicle. In fact, several of my friends have remarked that I got a better deal than they did at other dealerships. These gentlemen took their time and went at my pace until we found a car and a price that worked for me. There is a stereotype regarding car salesmen and Smithtown Kia debunked all those preconceived assumptions. I am highly impressed with how kind, professional, and personal they are. More

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I am very much regretting making a switch from my previous Kia dealer over to Smithtown Kia. They have the worst customer service I've ever experienced in my many years of car buying. Basically once previous Kia dealer over to Smithtown Kia. They have the worst customer service I've ever experienced in my many years of car buying. Basically once you purchase a vehicle, they could care less about you. I have a very serious problem where now 6 weeks later, they never terminated my prior lease and never had it inspected. Kia finance tells me I'm still responsible for a car I don't even have in my possession for over a month and a half and are even still taking payments for it. When I called the dealer to try and get this resolved, I have been ignored and treated like garbage. I've called 3 times trying to get a manager and they keep telling me nobody is available to help, and I never get a call back. Not to mention the receptionist that answers the phone is rude and does nothing to help you find a person to talk to. STAY AWAY from this dealer if you don't want to be treated like crap. Once they have your money, you are just an afterthought. I'll be sure to make sure this is the last time I or multiple other members of my family who have cars through this dealer, NEVER return for another purchase. More

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