Ray Stukel | Page 2

Went in to look at a used SUV. While test driving I noticed the brake pedal pulsing as they were applied. This happened every time I braked during the roughly 4-5 mile test drive. The salesman said he’ noticed the brake pedal pulsing as they were applied. This happened every time I braked during the roughly 4-5 mile test drive. The salesman said he’d look into it when we returned. Upon return, he went straight to get the write up offer sheet with pricing. When he was showing me the pricing, I asked about the brakes and said they would need to fix them first. He stated his sales manager told him it was just rust because the vehicle had been sitting so long without use and I just need to ride the brakes harder. I have an automotive background as I was in a vocational automotive program in high school for all 4 years and have worked and still do on cars my whole life. This was not a rust issue. At minimum, the rotors are warped. But it gets better… while looking at the price sheet, there was a SURCHARGE of $2000 added to the cost of the SUV because I wasn’t trading in a car for this purchase. I have never in my life ever seen a dealership add this surcharge. This place is a rip off and will scam you if you don’t pay attention. Read the reviews, it not just me. They will either tell you what you want to hear or try to sneak something by you. Shop elsewhere! I rather spend more money at an honest dealership. Ford Motor Company should be embarrassed of this one. More

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Great place to buy a car. Salespeople are friendly. The Finance guy was awesome and took the time to explain everything. Way better than the last time i bought a car. Finance guy was awesome and took the time to explain everything. Way better than the last time i bought a car. More

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Easy Buying Experience I bought a Certified Expedition. The vehicle is great now after 1 month of driving. The people all seem super nice. I was told they had a shift in em I bought a Certified Expedition. The vehicle is great now after 1 month of driving. The people all seem super nice. I was told they had a shift in employees, but they all seemed very informed on the products we asked about. The dealership was very clean and they had masks on or kept their distance during these times of COVID. More

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Two Vehicles Purchased We have purchased 2 vehicles at Tirapelli Ford, one new and one used. Both times our experience was smooth and painless. The sales people were infor We have purchased 2 vehicles at Tirapelli Ford, one new and one used. Both times our experience was smooth and painless. The sales people were informative and friendly. The finance manager worked with us to get us into the vehicles and off the sales lot. More

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