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Ray Taylor

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Ray Taylor

Ray Taylor | Page 13

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.9

516 Reviews

Overview Reviews (516)

4.9

516 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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516 Reviews of Ray Taylor

September 12, 2024

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Employee Rating

Have been burned over the years before Ray became my service rep. Charged for work not done, told I needed a new this or that and on prior maintenance was done, 4 days after service I had no brakes com service rep. Charged for work not done, told I needed a new this or that and on prior maintenance was done, 4 days after service I had no brakes coming down a hill with my grandchildren on report service tech stated my brakes were in excellent condition but now I needed new brakes. last service when Ray was out person you assigned to me was rude left me stand for over 40 minutes at his desk even after being paged. Don’t lose Ray because you will lose me. More

by GLLLL40

Verified Customer

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Recommend Dealer

Other Employees Tagged: Austin Smith

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Sep 19, 2024 -

Regal Honda responded

Thank you for your honest feedback. I’m truly sorry to hear about your past experiences, but I’m glad that Ray has been able to restore your trust and provide the level of service you deserve. It’s disappointing that you had such negative experiences prior, especially regarding the safety of your vehicle and the treatment you received when Ray wasn’t available. We value your loyalty and appreciate your patience throughout. I’ll make sure to pass along your kind words to Ray, and we’ll continue working hard to ensure you have the best service possible in the future.

September 07, 2024

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Have not been able to resolve electrical issue with crv. SUV continues to show engine light on and all codes showing up on dash board. Will be talking to service manager this week , SUV needs to be electro SUV continues to show engine light on and all codes showing up on dash board. Will be talking to service manager this week , SUV needs to be electronically detailed to see what’s triggering codes, Every week codes show up. More

by Fulton134

Verified Customer

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Recommend Dealer

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Sep 12, 2024 -

Regal Honda responded

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the ongoing electrical issues with your CR-V and the frustration this must be causing you. Please know that your satisfaction is our priority, and we will do everything we can to get your CR-V back to optimal condition. If there’s anything you need in the meantime or if you have any further concerns, feel free to reach out. Thank you for your patience and understanding.

August 30, 2024

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Ray is a pro day in and day out, he made sure my visit was excellent. was excellent. More

by GARY.MCLEAN

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Rob Young

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Sep 06, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave us a 5-star review.

August 29, 2024

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Be careful who you work with because some are better at helping you than others. helping you than others. More

by 21769ME

Verified Customer

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Recommend Dealer

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Sep 06, 2024 -

Regal Honda responded

Thank you for your feedback.

August 21, 2024

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The best above and beyond for a customer who needs reassurance starting with Doug Maynard reassurance starting with Doug Maynard More

by arlene8055

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Austin Smith, Doug Maynard

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Aug 22, 2024 -

Regal Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

August 16, 2024

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At the honda dealership everyone was polite, helpful, and found solutions quickly, thank you Honda folks. found solutions quickly, thank you Honda folks. More

by bebekrystalrose

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Austin Smith, Driver (woman) forgot her name. So sweet and nice.

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Aug 19, 2024 -

Regal Honda responded

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations.

August 13, 2024

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Employee Rating

Ray was great! He let me know what my warranty would cover and what I would be responsible for. He’s top notch! He let me know what my warranty would cover and what I would be responsible for. He’s top notch! More

by NUTMEGGAL

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 19, 2024 -

Regal Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

August 09, 2024

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Very good service , friendly , easy going. I had a great visit while I was there I had a great visit while I was there More

by miguelsurco02

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman , Megan Barnes, Austin Smith, Jessica Torres, Rob Young

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Aug 09, 2024 -

Regal Honda responded

We’re really grateful and appreciate you taking the time to share your experience with us.

June 20, 2024

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Employee Rating

Service was great and recall will b done when part s are available. For it. available. For it. More

by MGOBLUECLR

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Austin Hernandez , Megan Barnes, Niko Gelpi, Matthew Mackay, Austin Smith, Jessica Torres, Chayton Wodecki, Rob Young

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Jun 25, 2024 -

Regal Honda responded

Thank you!

June 18, 2024

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Employee Rating

Ray always goes over and above what’s required. I am so thankful he is back. I am so thankful he is back. More

by ralph.frier

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jun 25, 2024 -

Regal Honda responded

Thank you!