Ray Taylor
Ray Taylor at Regal Acura

Ray Taylor | Page 12

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.7
190 Reviews
4.7

190 Reviews

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190 Reviews of Ray Taylor

November 05, 2021

Dealership Rating
Employee Rating

Austin was so great and made us feel so welcome. Also the ladies who checked us out were friendly too. Levi also helped out with the checkout. We love that warmth the staff here has towards the guests More

by nina421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin, levi

Nov 08, 2021

Regal Acura responded

Thank you for the awesome comments! We always want our customers to feel welcome and valued at Regal!

November 05, 2021

Dealership Rating
Employee Rating

Courteous, good follow up. Got the service done to our expectations. Thank you for your service. More

by JALFSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman , Megan Barnes, Jessica Torres

Nov 08, 2021

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

October 13, 2021

Dealership Rating
Employee Rating

After waiting 2 1/2 hours for an oil change and tire rotation, I was told they only changed one of my wiper blades. The driver one would be in the next day and I could drive back to the dealership and h More

by jlwhammy
Recommend Dealer
No
Oct 14, 2021

Regal Acura responded

Could you please provide a Repair order # found on your paperwork or the last 6 of your vin # so that we can access your records? We want to take a look at what happened as well as check to see if your part has come in. Thank you and I look forward to hearing from you soon. Kelli Woodside kelli.w@regallakeland.com (863)577-3205

October 12, 2021

Dealership Rating
Employee Rating

They could not diagnose the problem and could not fix it and run the car out of half a tank of gas and have only 25 miles left on tank More

by tomdiascrosr
Recommend Dealer
Yes
Oct 13, 2021

Regal Acura responded

Good Afternoon Mr. Diascro. We appreciate your feedback and have accessed your records. Let me assure you that everything done on your vehicle is done by Honda's standards and recommendations. Unfortunately, with so much technology on these new vehicles diagnosing and repairing can be a little harder. On your first visit the codes were cleared and none returned. On your 2nd visit there were no stored codes in the system and the Technician could not get the vehicle to duplicate your concerns. Repairs can not be made without a stored code or obvious part/mechanical failure - of which neither were present at the point of service. A loaner vehicle was provided on both occasions to minimize your any disruption to your schedule. We understand your frustration, but, once again with the technology involved without the vehicle's computer providing what needs repair with a code or a visible mechanical part failure there is no way to repair the vehicle. Thank you for your understanding and if you have any other questions or concerns please do not hesitate to reach out. Kelli Woodside (863)577-3205 kelli.w@regallakeland.com

Oct 14, 2021

tomdiascrosr responded

Would it pay to buy one a those computer readers to plug if it happens again and not able to get to dealer

October 05, 2021

Dealership Rating
Employee Rating

Regal is Always prompt with service and efficient with my courtesy rides to and from their service center. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

Oct 06, 2021

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service/repair needs!

September 27, 2021

Dealership Rating
Employee Rating

Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you! More

by shawn.molina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service needs!

August 08, 2021

Dealership Rating
Employee Rating

I have been very happy with the service I have received each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him. More

by DT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Regal Acura responded

We love Ray and agree that he does go above and beyond for his customers :)

August 06, 2021

Dealership Rating
Employee Rating

Understaffed. Does not answer phone calls or return calls for car update. Poor follow up with insurance companies. Had to wait 1 month for the insurance to get documents from acura service dept More

by SOL_OCONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 11, 2021

Regal Acura responded

We apologize for any inconvenience you experienced with our dealership we are working on hiring additional staff.

July 16, 2021

Dealership Rating
Employee Rating

Best dealer ever. Live the people and the service. Would recommend to friends and family to buy and service a vehicle. All good going forward. More

by michael.fisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Troy Carter, Brandon Exum , Cris Aviso, Sonny Glover, Ken Huckabee, Pedro Jenner, David Voci

Jul 16, 2021

Regal Acura responded

Thanks Michael!

July 15, 2021

Dealership Rating
Employee Rating

Great people to get a new car from they work with you on everything they don’t leave any surprises for you to find out at all More

by Juan Márquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Troy Carter, Brandon Exum , Cris Aviso, Lisa Cheshire, Sonny Glover, Pedro Jenner, Jessica Torres, David Voci, Austin

Jul 16, 2021

Regal Acura responded

Thanks Juan!

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