Ray Wood

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you have any further questions, please don't hesitate to reach out!

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Tustin Lexus responded

Hi Sarah, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

Tustin Lexus responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Tustin Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

Tustin Lexus responded

Thank you for sharing your feedback. We sincerely apologize that your service took longer than the estimated two hours and, more importantly, that your vehicle was not cleaned. We understand how this could leave you questioning whether everything was completed properly. We take your concerns seriously and would appreciate the opportunity to speak with you directly, review your visit, print the report, and make this right. Please contact our Service Department and ask me Ivan Ceniceros, Service Director, so I can personally assist you and address your concerns. We truly appreciate your business and the opportunity to improve your experience with us. Ivan Ceniceros Service Director - Tustin Lexus iceniceros@group1auto.com

Tustin Lexus responded

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Tustin Lexus, we strive to provide a transparent and informative purchase experience for every guest. While we have reviewed the documentation associated with your purchase, we understand that clear communication is just as important as the paperwork itself. We will use your feedback as an opportunity to continue coaching our team to go above and beyond when reviewing vehicle history and disclosures with our guests. We appreciate your business and thank you for sharing your perspective. Sincerely, Tustin Lexus Management

Tustin Lexus responded

Hi Ryan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!