Alex is very helpful and has a very good customer service
and explains everything to me.
and explains everything to me.
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by adabirnia13
Service Price Transparency
Apr 11, 2026 -
Tustin Lexus responded
Hi, thank you for your kind review; we are happy to pass along your comments to Alex here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!
This dealership was very organized, clean and excellent
customer service. My vehicle was ready in about an hour and they also sent me a video of all of the updates that they did for my car.
customer service. My vehicle was ready in about an hour and they also sent me a video of all of the updates that they did for my car.
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by cristina.balmorez
Service Price Transparency
Apr 07, 2026 -
Tustin Lexus responded
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Hans was an amazing salesman to interact with!
Recently we had to purchase a car very quickly and were in a rush, however Hans made the whole process very stress-free and easy! He was extremely pa
Recently we had to purchase a car very quickly and were in a rush, however Hans made the whole process very stress-free and easy! He was extremely patient the entire time and had a great sense of humor, making us feel very confident in our purchase!
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by neeraja
Other Employees Tagged:
Hans
Mar 30, 2026 -
Tustin Lexus responded
Hello Neeraja, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
There was a new scratch on my vehicle after the service
and the dealership has agreed to fix it.
and the dealership has agreed to fix it.
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by Angi
Service Price Transparency
Other Employees Tagged:
Ivan Montejano
Mar 28, 2026 -
Tustin Lexus responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional, reliable and honest service center, will be
back next time, will refer to others to come !
back next time, will refer to others to come !
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by Samh123
Service Price Transparency
Mar 27, 2026 -
Tustin Lexus responded
Hello, we are so happy to read such a great review about Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everything went great.
Good service in a timely matter. Answered all my questions and took care of the car
Good service in a timely matter. Answered all my questions and took care of the car
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by Miles4990
Service Price Transparency
Other Employees Tagged:
Rick
Mar 27, 2026 -
Tustin Lexus responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales rep, Moses, was awesome.
Appreciated his help and everyone else involved in the transaction.
Appreciated his help and everyone else involved in the transaction.
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by Steve.Hamel
Other Employees Tagged:
Moisei Shlomaiev
Mar 24, 2026 -
Tustin Lexus responded
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a good impression with staff: saleperson Jonathan
Yiao and Finance staff Patrick.
Jonathan Yiao was nice, helpful, honest, sincere, professional, easy to talk to. He answered my questions about the
Yiao and Finance staff Patrick.
Jonathan Yiao was nice, helpful, honest, sincere, professional, easy to talk to. He answered my questions about the car with patience. He searched and recommended a car that fits my budget and good. He gave sincere advices, making me feel at ease and finally decided to purchase the car after 3 months shopping around. He also advised me in financing with best rate I strongly recommend Jonathan Yiao to my friends and my family members.i was happy that I had him during my visit at Tustin dealer.
Patrick, finance specialist, is also a nice, good-mannered person. He processed the paperwork very quick, neat and professional.
Overall, Jonathan Yiao and Patrick are the qualified and well-trained staff at Lexus Tustin Dealer.
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by quynhdaont
Other Employees Tagged:
Jonathan Yiao and Patrick
Mar 23, 2026 -
Tustin Lexus responded
Hi, we're happy you found Jonathan to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please don't hesitate to reach out!
hybrid system stop light was on.
Tustin Lexus replace the 12 volts battery. The only disappoint thing was AAA discount couldnt be applied.
Tustin Lexus replace the 12 volts battery. The only disappoint thing was AAA discount couldnt be applied.
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by herman.i
Service Price Transparency
Other Employees Tagged:
Wyatt
Mar 25, 2026 -
Tustin Lexus responded
Thank you for your feedback. We’re glad to hear your vehicle concern was resolved, though we understand your disappointment regarding the AAA discount not being applied. We will share your feedback with our team for review. We hope to provide a more accommodating experience during your next visit.
Good deals and staff but still took too long.
Free coffee and hot water was appreciated
Free coffee and hot water was appreciated
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by nnloh1122
Other Employees Tagged:
Thomas Bass
Mar 12, 2026 -
Tustin Lexus responded
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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