Ray Wood

Tustin Lexus is like family! The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all as The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all aspects of car ownership a pleasure, no complaints. More

Report | Print

Eddie was very professional listening to my concern and getting my car quickly and professionally done and he was very helpful getting my car quickly and professionally done and he was very helpful More

Report | Print

We really enjoyed working with Savannah Ruelas. She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one w She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one was as efficient as she was. Overall experience at Tustin Lexus was a positive one. Our tech was super knowledgeable and kind too. More

Report | Print

I came in for a 3:00 PM check engine light scan. I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I arrive on time for my scheduled appointment. I’m told, “just a minute.” I wait outside on a bench so uncomfortable it felt like a test of pain tolerance. No one checks in. No updates. No service. 4:00 PM – Another customer arrives, without an appointment. He’s immediately greeted by Derek Kincebach, who had texted me earlier but never actually helped me. That customer is given a loaner and taken care of immediately. 5:00 PM – I’m finally acknowledged by Antonio Romero, who casually informs me they’ll need to keep the car over the weekend and… no loaners are available. So to recap: ✅ I drove from South Orange County ✅ I showed up on time ✅ I waited two full hours ✅ I missed a work commitment I planned my day around ❌ I got no service ❌ I got no loaner ❌ I got no apology ✅ The guy who walked in an hour after me, with no appointment, got the last loaner and left happy The message I received? My time didn’t matter. My loyalty didn’t matter. My business didn’t matter. All this for a simple scan. Not a major repair, not a rebuild, just a diagnostic check. One that could’ve taken 5 minutes with a scanner. Instead, I got ghosted by one advisor, brushed off by another, and completely disregarded by a team that seemed more ready to clock out than offer help. I’ve been coming to Tustin Lexus for years because their service team used to be worth the drive. This time? It was insulting. If this is what “luxury service” looks like now, I recommend anyone considering Tustin Lexus to reevaluate who’s actually earning your loyalty. More

Report | Print

Thay sold me a Bad car It has a lot of problems, including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. More

Report | Print

Very customer focused, and always trying to please the customer. Didn't ever had to wait. customer. Didn't ever had to wait. More

Report | Print

Great service and quick! Reasonable pricing and helpful. The only drawback is they are very busy. But overall great Reasonable pricing and helpful. The only drawback is they are very busy. But overall great More

Report | Print

Excellent facility and service! Will continue to use them. They make you feel very special. Will continue to use them. They make you feel very special. More

Report | Print

Great service! The best coupon offered for oil change. Will return for future services. Thanks! The best coupon offered for oil change. Will return for future services. Thanks! More

Report | Print

I had an amazing experience! Rex was amazing, patient and kind! I want to give a special thanks to Rex and Frank. Tustin Lexus is the best!! Rex was amazing, patient and kind! I want to give a special thanks to Rex and Frank. Tustin Lexus is the best!! More

Report | Print