Eddie was very professional listening to my concern and
getting my car quickly and professionally done and he was very helpful
getting my car quickly and professionally done and he was very helpful
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by dalalorange1
Jun 10, 2025 -
Tustin Lexus responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We really enjoyed working with Savannah Ruelas.
She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one w
She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one was as efficient as she was. Overall experience at Tustin Lexus was a positive one. Our tech was super knowledgeable and kind too.
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by Epark
Other Employees Tagged:
Savannah Ruelas
Jun 11, 2025 -
Tustin Lexus responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thay sold me a Bad car It has a lot of problems,
including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared.
including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared.
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by mario
Jun 10, 2025 -
Tustin Lexus responded
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Ray Wood
General Manager - Tustin Lexus
wwood@Group1Auto.com
(714) 368-3207
I came in for a 3:00 PM check engine light scan.
I left two hours later without service, without a loaner, and without any explanation whatsoever.
Let’s walk through what happened:
3:00 PM – I
I left two hours later without service, without a loaner, and without any explanation whatsoever.
Let’s walk through what happened:
3:00 PM – I arrive on time for my scheduled appointment. I’m told, “just a minute.”
I wait outside on a bench so uncomfortable it felt like a test of pain tolerance.
No one checks in. No updates. No service.
4:00 PM – Another customer arrives, without an appointment. He’s immediately greeted by Derek Kincebach, who had texted me earlier but never actually helped me. That customer is given a loaner and taken care of immediately.
5:00 PM – I’m finally acknowledged by Antonio Romero, who casually informs me they’ll need to keep the car over the weekend and… no loaners are available.
So to recap:
✅ I drove from South Orange County
✅ I showed up on time
✅ I waited two full hours
✅ I missed a work commitment I planned my day around
❌ I got no service
❌ I got no loaner
❌ I got no apology
✅ The guy who walked in an hour after me, with no appointment, got the last loaner and left happy
The message I received?
My time didn’t matter. My loyalty didn’t matter. My business didn’t matter.
All this for a simple scan. Not a major repair, not a rebuild, just a diagnostic check. One that could’ve taken 5 minutes with a scanner. Instead, I got ghosted by one advisor, brushed off by another, and completely disregarded by a team that seemed more ready to clock out than offer help.
I’ve been coming to Tustin Lexus for years because their service team used to be worth the drive. This time? It was insulting.
If this is what “luxury service” looks like now, I recommend anyone considering Tustin Lexus to reevaluate who’s actually earning your loyalty.
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by NoServiceNoLoanerNoRespect
Service Price Transparency
Other Employees Tagged:
Derek Kincebach, Antonio Romero,
Jun 10, 2025 -
Tustin Lexus responded
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Carl Tetiva
Service & Parts Director - Tustin Lexus
ctetiva@group1auto.com
Jun 10, 2025 -
Tustin Lexus responded
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Ray Wood
General Manager - Tustin Lexus
wwood@Group1Auto.com
Very customer focused, and always trying to please the
customer. Didn't ever had to wait.
customer. Didn't ever had to wait.
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by laura_adamsmft@hotmail.com
Service Price Transparency
Other Employees Tagged:
Steve Rivera
Jun 08, 2025 -
laura_adamsmft@hotmail.com responded
My experience at Tustin Lexus for extensive maintenance and repairs on my 2016 nx200t was a great experience, thanks to Steve Rivera, who made the process very easy and without stress. It felt as if I had a brand, new car when I drove away after the service. It runs beautifully, and Steve made sure that I was satisfied with each step along the way.
Great service and quick!
Reasonable pricing and helpful. The only drawback is they are very busy. But overall great
Reasonable pricing and helpful. The only drawback is they are very busy. But overall great
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by Kent
Service Price Transparency
Jun 10, 2025 -
Tustin Lexus responded
Hi Kent, thank you for taking the time to leave a review for us at Tustin Lexus. We appreciate your patience with our busy schedule—it’s a reflection of the trust our guests place in us.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Excellent facility and service!
Will continue to use them. They make you feel very special.
Will continue to use them. They make you feel very special.
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by Dave
Service Price Transparency
Jun 10, 2025 -
Tustin Lexus responded
Hi Dave, thank you so much for your positive comments about Tustin Lexus! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great service!
The best coupon offered for oil change. Will return for future services. Thanks!
The best coupon offered for oil change. Will return for future services. Thanks!
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by Ramy
Service Price Transparency
Other Employees Tagged:
Steve
Jun 10, 2025 -
Tustin Lexus responded
Hi Ramy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an amazing experience!
Rex was amazing, patient and kind! I want to give a special thanks to Rex and Frank. Tustin Lexus is the best!!
Rex was amazing, patient and kind! I want to give a special thanks to Rex and Frank. Tustin Lexus is the best!!
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by D. Jackson
Other Employees Tagged:
Rex Urasaki and Frank Pirshirazi
Jun 06, 2025 -
Tustin Lexus responded
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was in the market for a 3 row SUV for my wife and our
growing family. After reviewing several other cars, we decided that the Lexus Tx checked every box we desired. I had the distinct pleasure of wor
growing family. After reviewing several other cars, we decided that the Lexus Tx checked every box we desired. I had the distinct pleasure of working with Jaime Martinez, at Lexus Tustin and he made the car buying experience an absolute pleasure (never thought I’d say that, Lol).
Jaime found us a TX with the color, package and at a price that stayed within our budget. Best of all- my wife is in love with her new car. Thank you Jaime and Lexus Tustin for… Everything!!
You guys really hit it out of the park.
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by Reindlsmu
Other Employees Tagged:
Jaime Martinez, Patrick Garland
Jun 07, 2025 -
Tustin Lexus responded
Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.