Raymond Perez | Page 2

I bought a Tire & Wheel Protection for $995 that has been advertised by the seller at the same time than my Toyota Camry SE Hybrid on 7/10/2021 at Toyota Longo, El Monte, CA. I recently booked an appointment advertised by the seller at the same time than my Toyota Camry SE Hybrid on 7/10/2021 at Toyota Longo, El Monte, CA. I recently booked an appointment for the first 5,000 miles maintenance at the same time than a light repair of my front right wheel that got curb rash on the rim. On the appointment day, when I took in my car for servicing, the counselor guy, Danny Mata, told me they cannot service my wheel the same day because I don't have appointment, although I did scheduled it on their website, and they have my appointment for the maintenance. He, then, argued that it take them 2 days to fix the wheel (sand and polishing the rim!!!) and it could not be done the same day, although I took my car in at 7 AM. He, then, passed me to a manager, that did not declined his name, who lectured me almost 10 minutes to say the same thing than the counselor. I asked to have another appointment to fix my wheel, because according to them, their online appointment system does not synchronized with the body shop schedule, and the counselor guy, Danny Mata, promised to call me back to arrange another appointment. I never got any call back for a new appointment, and could not do it myself online. I have the feeling to be swindled $995 by Toyota Longo in a Tire & Wheel Protection scam. More

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It’s was a pleasant visit sales man was professional and understanding of my needs and search. No pressure on buying or making a decision right away awesome place. I will be sending friends and my future To understanding of my needs and search. No pressure on buying or making a decision right away awesome place. I will be sending friends and my future Toyota dealer looking forward to get the same experience with device thank you 😁👍🏻 More

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Thank you Raymond Perez and Oscar for a smooth, professional sale. Longo may sell more Toyotas then any other dealership in the USA, they made our sale personable. professional sale. Longo may sell more Toyotas then any other dealership in the USA, they made our sale personable. More

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This entire transaction was handled remotely. I worked by phone,, text and email with Raymond Perez. He was friendly, accommodating and professional. There were some unusual logistics I needed, (out of state phone,, text and email with Raymond Perez. He was friendly, accommodating and professional. There were some unusual logistics I needed, (out of state purchase, delivery, taxes to another state), that Raymond and his team solved that very day. I am very satisfied. More

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Toyota’s service is great ! Raymond Perez is great salesman. He helped us bought good vehicle . We will come back again for next vehicle in the future. Thanks salesman. He helped us bought good vehicle . We will come back again for next vehicle in the future. Thanks More

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