Reed Friesen | Page 2

Reed has been super responsive and great to work with. It felt like he made my needs a priority. It felt like he made my needs a priority. More

by AMY.STARR Verified Customer Verified Customer

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Frustrating Experience with Ford Gold Certified 2020 F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting F-150 from Corwin Ford of Spokane I purchased a Ford Gold Certified 2020 F-150 XLT Sport from Corwin Ford of Spokane on March 16, 2025, expecting the peace of mind that comes with a "certified" vehicle. Unfortunately, my experience has been anything but reassuring. Within the first month of owning this $30,000 truck, several issues surfaced. The undercarriage cover began to come apart, revealing rusty bolts – a surprising find on a supposedly thoroughly inspected vehicle. Additionally, I discovered that the side mirror defrosters were non-functional, and the rear driver-side stereo speaker produced a crackling sound. I promptly emailed Corwin Ford of Spokane detailing these problems, hoping for a swift resolution. Disappointingly, my email went unanswered. I then contacted my salesman, Reed, who advised me to call the service department. My call to service was rerouted to the used car manager, to whom I left a voicemail. Again, no response. Frustrated by the lack of communication, I reached out to Reed once more. He indicated he would speak to his manager. After a few days, Reed informed me he then needed to consult the finance manager. Following several more days of waiting, I texted Reed again, only to be told that his manager stated the truck was sold "as-is" and that I was responsible for the repairs. This response is unacceptable, particularly for a vehicle marketed as Ford Gold Certified and with issues identified within three weeks of purchase. It strongly suggests that several items were overlooked during the intake inspection process. Beyond the potential lapse in inspection quality, the customer service I've received has been incredibly poor, marked by a lack of responsiveness and an unwillingness to address legitimate concerns. I am deeply disappointed with both the condition of a supposedly "Gold Certified" vehicle and the dismissive customer service from Corwin Ford of Spokane. Future buyers, be wary. More

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Reed was great and provided a true no hassle buying experience. He had all the info I wanted and was quick to get anything he didn't have on hand. experience. He had all the info I wanted and was quick to get anything he didn't have on hand. More

by GMFRANZEN Verified Customer Verified Customer

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Reed was not pushy at all, super chill, real, and allowed me the time I needed to think on this decision which was huge for me. He was informative and helpful. It was literally the best buying experience I’v me the time I needed to think on this decision which was huge for me. He was informative and helpful. It was literally the best buying experience I’ve ever had with a sales person. Dennis was also very kind, attentive to explain things if needed, and talked to me like an equal. Both of them made me feel very comfortable in the experience. More

by DAWN.FORRESTER Verified Customer Verified Customer

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While working with Corwin Ford, Emily and Reid I never felt pressured. They have helped me and my wife purchase the truck we need and make sure we are happy and satisfied with our purchase! felt pressured. They have helped me and my wife purchase the truck we need and make sure we are happy and satisfied with our purchase! More

by MJOTTWELL Verified Customer Verified Customer

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Everyone was very attentive and helpful. There was an event going on that day that we hadn’t known about so it was very busy. It took a long time for the financing piece because of that, bu There was an event going on that day that we hadn’t known about so it was very busy. It took a long time for the financing piece because of that, but Reed stayed with us for most of it and regularly checked on both us and to see how the process was going. We never felt rushed or pushed and that’s something I dreaded would happen. Part of the reason I put off getting a new vehicle was because I don’t like the whole process, but Reed and the rest of the staff made it as painless as possible. More

by KENTIFFLO Verified Customer Verified Customer

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Reed is very knowledgeable and courteous. His attention to detail and friendly demeanor makes him a great attribute for your dealership. Thank you Reed for such excellent care and service! His attention to detail and friendly demeanor makes him a great attribute for your dealership. Thank you Reed for such excellent care and service! More

by SNLMCCANDLESS Verified Customer Verified Customer

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Reed is an awesome salesperson! I didn’t feel pressured and I felt like he wanted to find the right car for me. Justus was so helping getting the details worked out and getting the I didn’t feel pressured and I felt like he wanted to find the right car for me. Justus was so helping getting the details worked out and getting the process going. I was also so impressed with how easy and convenient Corwin made the buying process. More

by Geo Verified Customer Verified Customer

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