Reggie Collins

Spoke too soon. Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Min Just got a vehicle from Vanguard Volkswagon (Reggie, James and David) . Engine light turned on next day. Take it to shop and transmission is BAD. Mind you I drove from Dallas to Austin- Drove the vehicle back that night… I’m just trying to talk to a higher up and they’re taking their time get me connected. This is my only vehicle; to and from work. And yes I have 2 kids to take care of. Can someone get me in touch with a higher up?? Please, I appreciate them “trying” to make things right after selling me a “lemon.” BUT someone get me in touch with a CEO, COO, Top Store Manager. I DONT CARE WHO. More

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Reggie did an excellent service since the first day I reached out about being interested. reached out about being interested. More

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Excellent process with Reggie and I’ve bought 20+ cars in my life. Will keep coming back. my life. Will keep coming back. More

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Reggie had incredible service since I called interested in some vehicles. Not only he worked with us but also gave us great advice when it comes to car shopping. in some vehicles. Not only he worked with us but also gave us great advice when it comes to car shopping. More

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Reggie is fantastic, we had a few issues but he was able to get things right to the best of his capabilities and i greatly appreciate him getting my son into his vehicle before my vacation. Thank you Reggie to get things right to the best of his capabilities and i greatly appreciate him getting my son into his vehicle before my vacation. Thank you Reggie More

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Reggie's service was top notch. He is the main reason I would go back to Vanguard. He is the main reason I would go back to Vanguard. More

by Ratorini Verified Customer Verified Customer

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Reggie was great. We sent an inquiry Tuesday night. We received a video message including the vehicle Wednesday morning. By Wednesday night we were leaving with the v We sent an inquiry Tuesday night. We received a video message including the vehicle Wednesday morning. By Wednesday night we were leaving with the vehicle. Very professional and knowledgeable. He made the car buying experience seem less! More

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Just when we thought our experience with Reggie couldn't get any better, he proved us wrong. Our car-buying journey didn't stop with the new Volkswagen we purchased for our 25th wedding anniversary. Just get any better, he proved us wrong. Our car-buying journey didn't stop with the new Volkswagen we purchased for our 25th wedding anniversary. Just one week later, we returned to the dealership to trade in another vehicle. This time, our situation was a little different. We weren't in the budget for another new car, but we still wanted something reliable, practical, and affordable for our everyday commute. Once again, Reggie listened carefully to what we needed and went to work. He didn't try to push us into something outside our budget. Instead, he took the time to search for a vehicle that checked all the boxes. After exploring several options, he found the perfect match—a 2023 Volkswagen Taos with low mileage that fit comfortably within our budget. The vehicle was exactly what we were looking for and perfect for our daily commute. Just like our first purchase, the entire process was smooth, straightforward, and stress-free. Reggie kept us informed every step of the way and worked hard to make sure we were completely satisfied with our decision. What stands out most about Reggie is his ability to adapt to different situations and still deliver exceptional service. Whether you're purchasing a brand-new vehicle for a special occasion or searching for a quality pre-owned vehicle on a budget, he treats every customer with the same level of care, respect, and dedication. Once again, the dealership staff was welcoming and accommodating, making us feel right at home. It was another enjoyable experience from start to finish. Kudos to Reggie for delivering once again! Two purchases in two weeks, two completely different situations, and two outstanding experiences. Thank you for your hard work, patience, and commitment to helping us find the right vehicles for our needs. You've earned customers for life. We forgot to say Thank you to Paul F. as well. More

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We recently purchased a new Volkswagen, and I can't say enough good things about our experience with Reggie and the entire dealership team. From the moment we walked in, everyone was welcoming, accommodati enough good things about our experience with Reggie and the entire dealership team. From the moment we walked in, everyone was welcoming, accommodating, and genuinely focused on making our experience a positive one. Reggie truly went above and beyond to help us get into the right vehicle. The negotiations were easy and stress-free because he took the time to understand exactly what we needed and worked hard to make it happen. He was professional, straightforward, honest, and never made us feel pressured. Instead, he explored every possible option to help us get the car we wanted. This purchase was especially meaningful because the car was a gift for my wife in celebration of our 25th wedding anniversary. Reggie understood how important this milestone was to us and worked tirelessly to make our dream a reality. In the end, we were able to drive home in a beautiful new Volkswagen, making our anniversary even more special. What really stood out was the atmosphere at the dealership. Everyone we encountered was friendly, courteous, and eager to help. We were offered drinks, treated with respect, and made to feel like part of the Volkswagen family. As loyal Volkswagen owners since 2011, that meant a lot to us. We've owned VW vehicles for many years, and while it was time to retire our old Volkswagen, the team made the transition exciting and memorable. Unlike some sales managers we've dealt with in the past, Reggie stands above the rest in terms of efficiency, communication, time management, dedication, and genuine care for his customers. His commitment to making things work and ensuring we had a great experience was evident every step of the way. A special shout-out also goes to James in the finance department. He went out of his way to greet us on the lot, introduce himself, and chat with us about some things we had in common. That personal touch made us feel valued and appreciated as customers. Thank you, Reggie, James, and the entire dealership team for making our 25th wedding anniversary purchase such a wonderful and memorable experience. We are grateful for everything you did for us and look forward to remaining part of the Volkswagen family for many years to come. And as they say, a happy wife is a happy life—and thanks to all of you, my wife couldn't be happier with her anniversary gift! More

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Reggie was attentive, patient, easy to work with and friendly. Great customer service and experience overall. friendly. Great customer service and experience overall. More

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