Sebastian Espana

This was one of the worst experiences of buying a car I could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep g could have gotten. The communication throughout the whole dealership was terrible. At first I called in and asked for out the door price on a jeep grand Cherokee, was give a quick response with a fair price. I was told by the sales man and his manager to come by and test drive it the next day. I came in the next day to test drive the jeep and neither that salesman or his manager was working that day. So Reggie was the unlucky one who stopped and asked if I needed help ,looking to make a commission. As soon as he heard I already had a salesman, he became super unhelpful. The guy I spoke to about the car called me instantly saying he would be there in about 20 minutes, I was in a little time crunch, just wanted to test drive and maybe buy the car if I liked it, so I asked Reggie if he could have the car brought up so I could look at it while I waited for the other sales guy to get here...he told me he didnt want to do anything or step on any toes since he wasnt getting paid for it. I told him that put a bad taste in my mouth about the dealership because he didnt want to help just because he wasnt getting anything for it. So he reluctantly went to talk to his manager and finally got the car. And was pouting about it saying he was the middle man now till the other sales man got here. He took me on a test drive and I found a few issues that I wanted fixed before I bought the car, but I wanted the car. Radio screen was unreadable, common in jeeps, dodges and gm vehicles. but nessaary in order to be able to function all the vehicles accessories...especially this limited edition jeep. I wanted the screen replaced, a new one ordered. Now that Reggie was gonna be lead on this sale he wanted to start acting like a sales man since the other sales guys still hadn't shown up yet. But since I had already settled on a price and there was no room for credit hikes or amendments add on's he was trying keep as much of his commission as possible. Told me the sales price i got was as is, I would have to pay to have the screen replaced, like the 19k sales price wasnt enough. I was ready to walk out the door. He proposed going to his manager and asking if they could order a new radio and split the cost of the screen...$800, which if you look on line only cost about half that... but I agreed to pay the $400. Signed the promise agreement and even put $1000 down and agreed to sign all ownership papers and loan papers when I took possession of the car, once the radio screen came in. I was told 3-5 days for the screen to come in. I informed them my wife was using a rental car at the moment and to let me know as soon as the car is ready so we didnt have to continue tonpay for the rental, oh and we live 50 miles away as well. Reggie said he would be my eyes and ears and would let me know as soon as it was ready... now that he was getting a sale. That was on June 23. On Tuesday the 30th I called Reggie to see if he had heard anything... he hadn't even looked into it. Called me back an told me that it should be her by Friday. On Thursday I called to see if we were good to go for Friday,still paying for a rental ,I was getting frustrated. No news on the part. So he went and talked to his sale manager, who informed me that the screen came in with a scratch and sent it back and the part was supposed to be here on Friday but because of the 4th it could be delayed a few day. I told him we were paying for a rental and this should of been relayed to us when he sent it back.. he didnt know we were paying for a rental and offered to get us a loner car so we could return the rental. A week later and no news. I informed Reggie i was coming to sign paperwork and take possession of the car. When the screen came in I would bring it back up to install. They didnt want to install old screen until I talked to GM sales manager. Papers signed and promise to let me know when part came in. Still no screen as of today. More

by namejias30 Verified Customer Verified Customer

Print

Had a wonderful experience people there were very nice very helpful and attended to me to all my needs I will definitely be going back in the near future and most definitely will let my friends know the w very helpful and attended to me to all my needs I will definitely be going back in the near future and most definitely will let my friends know the wonderful experience I had with vanguard Volkswagen More

by YARTIAGA10 Verified Customer Verified Customer

Print

Buen servicio y muy buenas personas y paciencias. Le agradezco mucho por su tiempo gracias Le agradezco mucho por su tiempo gracias More

by Yg0225027 Verified Customer Verified Customer

Print

Poor customer service, poor Business Ethics, Poor math skills. I initially wanted to buy a Routan, but changed my mind and went after a used Arteon instead. The Arteon was advertise on line for $29,006. skills. I initially wanted to buy a Routan, but changed my mind and went after a used Arteon instead. The Arteon was advertise on line for $29,006. After test driving, the salesman brought in the paper work from finance with a price breakdown of $42k original price, minus some discount and showing a sale price of $34K. I showed the sales person the price on line and it was adjust, however when it was recalculated I was shown a price of $31,600 out the door, I signed off on it and offered to pay cash. Moments later, a salty dog of a man, the finance manager waltzed in with a new sheet of paper which now had an out the door price of $34k. I stated that his number was wrong, he denied that and an argument ensued. He stated that I had signed an offer when in fact, I signed the price the salesman offered. After about 10 minutes of arguing, I requested to speak to the actual manager, he declined, I asked about the pricing and math issues on their side, he stated it was not his fault, I asked about the demeanor of his behavior, he stated that he knew what he was doing and was not responsible for anyone's actions, even though he was the manager. My adult son, who sat through the whole scenario added that it was his sales person that offered the $31k price and that he, the sales guy, calculated it himself, when I specifically said he should go back the to finance office to get the new price. All the errors were on their side and now, they owe me the car as offered. As a compromise, I offered and even $32k, he stormed out of the office and went back to finance. For the next 20 minutes an argument ensued between 3 people in the office. After which, my original sales person returned saying I could have the car for $32K out the door. Take this forward , several days after my cashier check is received, i am handed 2 keys and my car. After driving home, i realize that only one key works with my vehicle. I promptly call the salesperson, where I am then told they have no idea where my other key is, they have no idea who's key I received and that this is an as is situation. I stated that if you had handed me 1 key, I would agree, but they did give me 2 keys. They refused to offer up a replacement, nor were they interested in the key that I have that does not match my car. Do not shop here. They are unethical, deceitful and lack the ability to provide decent, let alone, exceptional service. More

by coliver05 Verified Customer Verified Customer

Print