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Reggie Croffett

Overview Reviews (18) Inventory (201)

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Reggie Croffett

Reggie Croffett | Page 2

Service Advisor

LaFontaine Chrysler Dodge Jeep RAM of Okemos

3382 Hulett Road
Okemos, MI 48864

i have been in the automotive service industry for over 14 years. with 13 of those years being a certified mechanic. born and raised in Lansing,MI.

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4.8

18 Reviews

i have been in the automotive service industry for over 14 years. with 13 of those years being a certified mechanic. born and raised in Lansing,MI.

Overview Reviews (18) Inventory (201)

Dealership Experience

5 mos

Industry Experience

14 yrs, 11 mos

4.8

18 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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18 Reviews of Reggie Croffett

August 29, 2026

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Employee Rating

Great facility. Reggie was awesome. I like the video walk around as well. Words words Reggie was awesome. I like the video walk around as well. Words words More

by esosebee1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 29, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Your Ram 1500 is in great hands with our service department. Hearing that you enjoyed our facility and appreciated the video walk-around means a lot to our team. We’re pleased Reggie could provide a detailed video walk-around.

August 25, 2026

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Employee Rating

Good, good, good good good good good good good good good good good good good good good good good More

by gaylemadisonhendy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 25, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Thank you for the five-star rating and your praise of our service on your Chrysler Pacifica. Hearing that our service was good means a lot to our team.

August 23, 2026

Dealership Rating

Employee Rating

Had an issue with the 26 Chrysler Pacifica it would not start. I had it towed to the dealership as a suspected. The dog had bumped enough switches to wig the computer out. It had reset and was a non-issue start. I had it towed to the dealership as a suspected. The dog had bumped enough switches to wig the computer out. It had reset and was a non-issue Reggie in service communicated well and set up a courtesy pick up for my wife on Friday at noon to come get the minivan and drive it home all is well treated respectfully and with timely service very happy indeed. More

by joedonovan74

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 23, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Your note about Reggie’s clear communication and the courtesy pickup arrangement reflects how our service department aims to provide respectful, prompt care. Knowing you could pick up your Pacifica on schedule and hit the road with confidence is truly rewarding.

August 23, 2026

Dealership Rating

Employee Rating

Reggie was friendly, conscientious and knowledgeable about the service process. He kept me updated on the status of my vehicle and took time to explain the recommendations from the tech. about the service process. He kept me updated on the status of my vehicle and took time to explain the recommendations from the tech. More

by cassinjs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 23, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Clear communication and thorough explanations are fundamental to how Reggie and our service team operate. We’re glad you felt well-informed throughout the service on your Jeep Grand Cherokee. Your kind words and five-star rating mean a lot to us.

August 19, 2026

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Employee Rating

Despite a long wait for parts, Reggie did an excellent job of keeping me informed of my vehicle's status. The loaner was great, as well. job of keeping me informed of my vehicle's status. The loaner was great, as well. More

by CDDOBIS

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Aug 19, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Your mention of Reggie’s regular updates on your Jeep Grand Cherokee and the convenience of the loaner underscores our team’s commitment to clear communication. Hearing that these efforts made the service process smoother means a lot to us.

August 13, 2026

Dealership Rating

Employee Rating

Reggie was very friendly and polite. I would have no problem with going to this dealership for my service needs! I would have no problem with going to this dealership for my service needs! More

by sleepck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 17, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Thank you for choosing LaFontaine Chrysler Dodge Jeep RAM of Okemos. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 12, 2026

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They fixed the two recalls that I had on my Ram. They were easy to work with and got my appointments scheduled quickly. They were easy to work with and got my appointments scheduled quickly. More

by LPR

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 12, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

We’re glad we could complete the two recall repairs on your Ram 1500 and make appointment scheduling straightforward. Knowing you found our team easy to work with means a lot to us.

August 12, 2026

Dealership Rating

Employee Rating

No complaints. Reggie was very courteous and helpful and fully explained what needed to be done. If he didn't know the answer to my question he sought the answer fr Reggie was very courteous and helpful and fully explained what needed to be done. If he didn't know the answer to my question he sought the answer from another of the staff and didn't blow it off. More

by MARANNEPLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 12, 2026 -

LaFontaine Chrysler Dodge Jeep RAM of Okemos responded

Knowing that Reggie fully explained everything and found answers to your questions means a lot to our service department. We’re glad the service on your Ram 1500 went smoothly and that you felt supported throughout.

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