Reginald Williams | Page 6

Lincoln MKZ Lease I leased a new Lincoln MKZ loaded to the gills with Tom Cinelli & Reggie Williams. These gentleman are top notch and took care of business! They learn I leased a new Lincoln MKZ loaded to the gills with Tom Cinelli & Reggie Williams. These gentleman are top notch and took care of business! They learned of my status as a Military Veteran and extended me great courtesy and service; Tom took his time and effort to make sure I was taken care of and Reggie solidified the deal. THANK YOU!!! More

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Amazing Liz G. Have NEVER had such a smooth transition from a lease. Met Liz on Wednesday, told her what I was looking for, did not try to sell me something else. Have NEVER had such a smooth transition from a lease. Met Liz on Wednesday, told her what I was looking for, did not try to sell me something else. Returned next day, drove away in MY new lease. Great job Liz!! More

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Who cares about customer after the money is spent?NOT FORD They have an okay sales experience. They have an extremely terrible Service Center. Waste of time and will cause you a waste of money. I’m ready to tr They have an okay sales experience. They have an extremely terrible Service Center. Waste of time and will cause you a waste of money. I’m ready to try anyone else. More

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Our Son's First New Car We have leased at least 5 cars, either a Lincoln or Ford with Sal Ambrosio. He did a great job with helping getting my son his first new car- 2017 For We have leased at least 5 cars, either a Lincoln or Ford with Sal Ambrosio. He did a great job with helping getting my son his first new car- 2017 Ford Escape. Sal has always taken care of us, but did a really outstanding job with my son! Thanks Sal!! Also want to mention Reginald Williams he did a great job with the financing. More

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Absolutely the best in the business. At Ford Lincoln in Jamaica Queens, I have had the privilege of having the best dealer working with me and for me. Liz Girnus is an outstanding hard wo At Ford Lincoln in Jamaica Queens, I have had the privilege of having the best dealer working with me and for me. Liz Girnus is an outstanding hard working woman who takes her profession very serious. She's been working with me for over ten years and I must say she's great at what she does. Her aim is to provide complete satisfaction and the best deals available for her clients . I absolutely love my new car and am vey thankful for all she has done to make the process smooth and easy. More

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Great Service My wife is very happy with her new car. And I'm happy that Ford is committed to standing by its product. Great Job Serge, Reggie, and the crew at Ford My wife is very happy with her new car. And I'm happy that Ford is committed to standing by its product. Great Job Serge, Reggie, and the crew at Ford Lincoln of Queens. More

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Stressful time made easier Unfortunately, I totaled my previous ford fusion in an accident. It was a very stressful time as my job forces me to drive all day everyday. I did n Unfortunately, I totaled my previous ford fusion in an accident. It was a very stressful time as my job forces me to drive all day everyday. I did not know how or what kind of car I was going to get next or what type of payments I will have to make. I had so many questions and decisions to make with regards to my previous car, car insurance, tow yard, and the police. I was stressed out to say the least. Tom Cinelli at Ford Queens made my transition as smooth as can be and I couldn't have been happier with how fast and easy the process to get a new car was. I highly recommend this dealership as many employees offered a hand to help me out while I spent some time at the dealership. Overall, my experience was a great one and it made a tough time in my life a little easier. More

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Great service Every one in the dealership was very friendly and helpful, especially Philomena helped me and my husband obtain a great and comfortable monthly paymen Every one in the dealership was very friendly and helpful, especially Philomena helped me and my husband obtain a great and comfortable monthly payment for our budget. More

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First Rate Over the past 30 years - I've purchased and leased quite a number of Ford, Mercury and Lincoln vehicles. Earlier this week I again leased a Lincoln th Over the past 30 years - I've purchased and leased quite a number of Ford, Mercury and Lincoln vehicles. Earlier this week I again leased a Lincoln through Liz Girnus, my longtime salesperson. She is simply the most skilled and finest motor vehicle salesperson I've ever dealt with - and my recent experience with her and the staff at Ford Lincoln of Queens was as good as ever. If you are fortunate enough to get the chance to deal with Liz - smile about your good fortune. More

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Sales person was dishonest Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to close on my mortgage. I explained the importance repeatedly of not having anothing hit my credit until after I closed . Liz asked if I could at least fill out paperwork so she could book the sale in December but promised she would not run my credit until I called to tell her it was ok. We had that conversation for 3 days. She called on 1/2/17 and said she wanted to use it for her bonus and again promised not to run my credit until I told her to. On that same day, she gave my file to finance to run my credit after we explicitly agreed that not happen. Then she and Reggie tried to convince me it was no big deal and refused to fix it with Ford Financial. Liz admitted Reggie that she "forgot" to tell him not to run my credit. I would never recommend this place. This was the stereotypical experience of an auto dealership. Dishonest. To add insult to injury Reggie couldn't tell me what he said to Ford Financial, refused to give me a letter that they ran my credit in error and wouldn't let me speak to a manager. They failed to comprehend what damage they have done or could careless. They can take the Explorer and shove it sideways. I've already made a complaint with Ford Financial, Ford Customer Relations and I will also be filing a complaint with every city and state regulatory agency I can think of including but not limited to the NY state Attorney General, DMV and Consumer Affairs. They seemed to not care about complaints, let's see how long that will hold true. I have witnesses to the whole fiasco from beginning to end. More

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