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Reid Millikan
Reid Millikan | Page 142
Service Advisor
Jim Ellis Toyota of McDonough
144 Hwy 81 W
McDonough, GA 30253
1,494 Reviews
Grew up in north Florida. Been in the industry since 1995 and working with Toyota since 2005.
Read moreDealership Experience
9 yrs, 3 mos
Industry Experience
31 yrs
Languages Spoken
English
1,494 Reviews
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1494 Reviews of Reid Millikan
January 17, 2020
They were not prepared for my service Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programme Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programmed as had been documented as "owed" to me when I bought my car. I had handled the key fob programming as something that was promised to me when I scheduled the service but to no avail: It took 4 hours and was difficult to get it done - I was told by service that they had to reach my sales rep on his cell to get it approved - even though I know it was documented and had been discussed when I scheduled the service. I finally got the fob but only after service telling me that my saying it had been approved was "like you telling me the check is in the mail." No way to treat a customer - this issue should have been handled by service talking to sales before I ever got there for my appointment given that I was very careful to explain that I was coming in to get a fob programmed at no cost to me as promised as a "we owe" to me when I bought the car. . Tawthere after a fight with the service department. More
by Atlanta Lady
Verified Customer
January 10, 2020
My sales rep Reid was excellent and he is super knowledgeable and friendly and to be honest he is one of the reasons I keep coming back because he makes my life much easier through out the whole pr knowledgeable and friendly and to be honest he is one of the reasons I keep coming back because he makes my life much easier through out the whole process so in my opinion he is an asset to the Company More
by a_shurab
January 10, 2020
10k service Happy with service. However, I notice once i got home, the windshield revisor was topped off. Since I was introduced to Reid, I think my service will Happy with service. However, I notice once i got home, the windshield revisor was topped off. Since I was introduced to Reid, I think my service will greatly improved. More
by ditomax101
Other Employees Tagged: Gary Escoto
January 09, 2020
Fast Service awesome service writer and awesome place to get work done. Whenever I need service I take it to Toyota Mcdonough and I refer my friends awesome service writer and awesome place to get work done. Whenever I need service I take it to Toyota Mcdonough and I refer my friends More
by PEPSI3628
January 08, 2020
Outstanding, got in and out quickly! Always have a pleasant experience when bringing my vehicle in for service. I did not have an appointment, but was assisted in a timely manner. Reid Always have a pleasant experience when bringing my vehicle in for service. I did not have an appointment, but was assisted in a timely manner. Reid is always professional and explains the details regarding the service provided. More
by CLANK1334
January 08, 2020
Courteous and Clean Transportation On this visit, I needed to get back to work. I was provided with a courteous driver and the vehicle was clean. The service adviser, Reid, was busy, On this visit, I needed to get back to work. I was provided with a courteous driver and the vehicle was clean. The service adviser, Reid, was busy, but he is a good multi-tasker. He made sure each customer waiting was acknowledged. More
by keta2moro
January 03, 2020
Service Department Reid is very helpful and knowledgeable. Explains all your options and tries to work with your budget. I always try to deal with Reid when booking an a Reid is very helpful and knowledgeable. Explains all your options and tries to work with your budget. I always try to deal with Reid when booking an appointment. More
by steveair1
Other Employees Tagged: mechanic Brandon
January 01, 2020
Got it done! Much better than my last visit when the power went out. This visit went very well and the requested services seem to be performed as good as or bette Much better than my last visit when the power went out. This visit went very well and the requested services seem to be performed as good as or better than expected. I especially appreciate the personal attention given by Reid. He took the time to make some recommendations that were right on...Thanks! More
by bobss01
December 23, 2019
Now that I have a new service contact, Ried, it's much bette Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on what is needed. Looking forward to a new year. More
by CTWILLEY
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