Reinaldo Cruz | Page 2

Serous , courtesy and respectful of the client - on time as promised and top notch work as promised and top notch work More

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As always I’m totally satisfied with service at VW OF Elmsford been going there for years, totally trust their professionalism Elmsford been going there for years, totally trust their professionalism More

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Everything was great no problems at all the service was fantastic and very friendly and knowledgeable highly recommend... fantastic and very friendly and knowledgeable highly recommend... More

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I leased a2016 Jetta than a 2019 Jetta when Erick was the manager real nice guy real good deal on both leases went back in July 2022 to lease another Jetta Erick had left a lot of new people so I said give m manager real nice guy real good deal on both leases went back in July 2022 to lease another Jetta Erick had left a lot of new people so I said give me a price on a new lease well these new guys remind me of the car salesman on ConnorsSt. In Bronx years ago. They wanted double what my payment was I told him he was nuts, he said I could buy out the lease I said ok I checked with VW the pay off was $12,553.00 they came back with a price of over $16,000 I called them a bunch of crooks and left and went directly to VW and paid the $12,500 if anyone wants a BMW go see Erick at BMW White Plains. More

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Excellent service. . everything done in a timely manner ..service representative explained everything clearly.. he was a big help . everything done in a timely manner ..service representative explained everything clearly.. he was a big help More

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Great dealership always friendly. Having wifi and coffee is big. Great team everything is explained wonderfully. Always offer a loaner too. If something is going to take longer Having wifi and coffee is big. Great team everything is explained wonderfully. Always offer a loaner too. If something is going to take longer they are up front about it. More

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Unprofessional!!!!!!! I visited Lash VW in March when I first relocated to NY. I found a car I was interested in and applied for credit. I specifically indicated that I on I visited Lash VW in March when I first relocated to NY. I found a car I was interested in and applied for credit. I specifically indicated that I only wanted my credit run through Volkswagen. I asked the sales person to write down on the application. It was highlighted and underlined!!TWICE!! Less than two weeks later I started receiving letters from all sorts of banks, credit unions and other financial institutions. I called the dealership and explained my situation and was transered from one department to another. I have left more than 15 messages and have sent 10 or more emails and NOT A SINGLE REPLY!!!! I am so glad I kept a copy of the application because I have having my attorney contact them for ruining my credit! I WOULD NEVER RECOMMEND THEM! THEY ARE UNPROFESSIONAL AND CAN NOT FOLLOW SIMPLE INSTRUCTIONS!!!!!!!!!! DO NOT TRUST THEM WITH YOUR INFORMAITON!!!! More

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Worst Customer Service in the Industry I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I tried making an appointment for scheduled 20K maintenance. At the time i purchased the car, I was promised a loaner car whenever I required service. I requested a loaner and was told that VW has changed it's policy and will not provide a loaner for this type of service. I requested that I drop off the car while I am out of town for a week. Again I was told that they do not have room to store it for a week. This is not the first problem i have had with their "customer disservice" team. I had previously recommended a couple of friends to this dealership, one wound up purchasing from them. I will NEVER make that mistake again. More

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Great dealership. Great customer service. Friendly and knowledgeable staff. They are honest and always interested in making the customer happy. Two month ago I was impressed with my Salesman Lester Li knowledgeable staff. They are honest and always interested in making the customer happy. Two month ago I was impressed with my Salesman Lester Li who made the buying process easy and enjoyable. Today I want to thank my Service Advisor Reinaldo Cruz. Everything was explained clearly and accessibly. I am very satisfied with my experience at Lash Volkswagen. More

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