Rex Franks

Great experience with all personnel and nice clean facility. Very quick response to repairs to my vehicle. facility. Very quick response to repairs to my vehicle. More

by hrlopez62 Verified Customer Verified Customer

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The list of items that I had check were not fully covered. I realize that they came and got my vehicle and I think most of it was, they needed to explain to me the things that they did and the operat covered. I realize that they came and got my vehicle and I think most of it was, they needed to explain to me the things that they did and the operation of the different items. The reason was they came and got my vehicle and brought it back so they didn’t have that opportunity to communicate More

by KRAUSEJL Verified Customer Verified Customer

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Staff are very friendly, knowledgeable and professional in all aspects of service. All maintenance and normal service for my 2019 Buick has been done by Kriegers/Ed Morris since I bought it in August 2019. in all aspects of service. All maintenance and normal service for my 2019 Buick has been done by Kriegers/Ed Morris since I bought it in August 2019. I highly recommend Ed Morris. More

by WCPAD5292 Verified Customer Verified Customer

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I appreciate the quick response to getting in for an appointment and for hospitality I received as a customer appointment and for hospitality I received as a customer More

by bugs303k Verified Customer Verified Customer

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I dropped my truck off took the keys off with service. He came back out said i needed to sign in 3 spots and took me to get my keys. About an hour I was happy with that. Talked to one of the sales guys fo He came back out said i needed to sign in 3 spots and took me to get my keys. About an hour I was happy with that. Talked to one of the sales guys for a little bit. It was a good experience More

by JP_DEMOSS Verified Customer Verified Customer

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Ed Morse is good with their customers. I do recommend this car dealership to anyone. I do recommend this car dealership to anyone. More

by Pburckart Verified Customer Verified Customer

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Rex the service manager is a solid employee. He has ALWAYS taken great care in servicing our vehicles. He has ALWAYS taken great care in servicing our vehicles. More

by KIMMIEK1970 Verified Customer Verified Customer

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Not impressed with lack of knowledge and experience with service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, whic service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, which I know for a fact that it was on there tight as I did the oil change myself. After still having oil spots on the garage floor, took it back and they were unable to find anywhere it was leaking and stated "it's probably just oil still on the frame, just wash it a few times and it should clear up. I washed it 2 separate times and was still seeing oil spots on the ground/floor. Third time we brought it in, they finally said that there were able to find the leak and that it was the timing chain cover. Estimated repair cost at $3000. I did not have that kind of extra money sitting around so I did not get the quoted repair done. I later took it to a local repair shop that I have done a lot of business in the past and trust. They used a camera snake and were able to see an active drip coming from the oil pressure sensor about every 10 seconds. They did not see anything coming from the timing chain cover. Repair cost for the active leak was $516.26 and was completed on 4/14/26. Since then, we have not had any oil on the engine, frame or ground/floor. I do not like the fact that your service technicians, who are supposed to be highly trained did not use the proper equipment to properly diagnose the problem. What would you have done, if we did the repair of the timing chain cover that your staff stated was the problem only to find out they were wrong once they had it removed? Would you have owned up to your mistake or just stated that it was leaking from the pressure sensor as well and charged us more? I have lost confidence in your staff and do not plan on bringing any of my vehicles there in the future. More

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Responsive, friendly, thorough, clean, knowledgeable, great staff. From the time I purchased my vehicle to my first service check the experience was amazing. great staff. From the time I purchased my vehicle to my first service check the experience was amazing. More

by DICK8 Verified Customer Verified Customer

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Great experience! Will definitely be back! Made buying my truck easy and low pressure. 100% recommend. Will definitely be back! Made buying my truck easy and low pressure. 100% recommend. More

by UNDERCOVER5585 Verified Customer Verified Customer

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