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Rex Franks
Rex Franks at Ed Morse Chevy GMC North
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Rex Franks

Service Advisor

Ed Morse Chevy GMC North

2113 11th St
DeWitt, IA 52742

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4.7
153 Reviews

Dealership Experience

41 yrs, 1 mo

Industry Experience

41 yrs, 1 mo

Specialties & Trainings

gm training

4.7

153 Reviews

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153 Reviews of Rex Franks

April 24, 2025

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Employee Rating

The staff was very friendly and helpful. They made my visit quick and easy for a recall notice and an oil change. More

by Kjdenahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Ed Morse Chevy GMC North responded

Thank you for your kind words! We’re thrilled to hear that our team at Ed Morse Chevrolet GMC DeWitt (DICB) was friendly and helpful during your visit for your recall notice and oil change. We strive to make every experience quick and easy. We look forward to welcoming you back for your next service! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 19, 2025

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Employee Rating

Rex is very knowledgeable and a great person to work with. He takes the extra step to meet our service needs. More

by TAMMYFORRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Ed Morse Chevy GMC North responded

Thank you for your wonderful review! We appreciate your kind words about Rex and his dedication to meeting your service needs at Ed Morse Chevrolet GMC DeWitt (DICB). We're glad to have him as part of our team. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 15, 2025

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Employee Rating

good 11111 111111 11111 1111 1111 11111v 1111 1111 1111 111 111 11 11 11 1 More

by TOWNSENDRUSS
Recommend Dealer
Yes
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Apr 16, 2025

Ed Morse Chevy GMC North responded

Thank you for your review! We appreciate your support and look forward to serving you at Ed Morse Chevrolet GMC DeWitt (DICB) in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 15, 2025

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Employee Rating

Brought in my sons truck for an oil change. Asked if I wished to have a set of wipers put on $77.00 for pair of wipers? Stupid More

by BDM605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 16, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience with us. We understand how pricing can be frustrating, especially when it comes to add-on services like wipers for your son's truck. At Ed Morse Chevrolet GMC DeWitt (DICB), we aim to provide transparent pricing and quality service. If you would like to discuss this further or have any other concerns, please feel free to contact us directly. Your feedback is appreciated as we strive to improve. Sincerely, The Ed Morse Chevy Buick GMC North Team

Apr 17, 2025

BDM605 responded

My first mistake was not dealing with Rex Franks. I have trusted him for many years. I was not told of a price figuring that simple windshield wipers would cost $77.00 Then tried to sell me tires . Unbelievable. I should have known better

April 08, 2025

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Employee Rating

AWESOME! !!! I will bring all my business to them!!!!! Very professional yet personal.!! Pleasant experience. More

by cwallerich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl

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Apr 09, 2025

Ed Morse Chevy GMC North responded

Thank you for your fantastic review! We're thrilled to hear that you had an awesome experience with us at Ed Morse Chevrolet GMC DeWitt (DICB). Our team strives to provide a professional and personal touch, and it's great to know we achieved that for you. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 02, 2025

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Employee Rating

Nice clean dealership. Air temperature needs help. Always freezing in there which makes waiting highly uncomfortable. Great mechanics, hard workers. Nice to have runners/ More

by LISKE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Ed Morse Chevy GMC North responded

Thank you for your feedback! We're glad to hear you found Ed Morse Chevrolet GMC DeWitt (DICB) to be a clean dealership and appreciate our hardworking mechanics. We understand that the air temperature can be uncomfortable, and we value your suggestion. Your comfort is important to us, and we'll look into improving the environment for our customers. We hope to see you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

April 02, 2025

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Employee Rating

Not everything was disclosed in the agreement. 2022 Ram 1500 with 45,000 miles. I bought the truck on Friday and the salesman said the only thing wrong was the taillight bulbs needed to be replac More

by abrsloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Yarolem, Thomas Luther, Boris Cvijetic, Travis Kizzire

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Apr 04, 2025

Ed Morse Chevy GMC North responded

Thank you for sharing your experience. We understand your frustration with the issues you've encountered with your 2022 Ram 1500. At Ed Morse Chevrolet GMC DeWitt, we strive to provide clear and complete information about our vehicles, and we appreciate your feedback on this matter. We encourage you to reach out directly to us so we can address your concerns further and work towards a solution. Your satisfaction is important to us, and we would like the opportunity to make things right. Thank you again for bringing this to our attention. Sincerely, The Ed Morse Chevy Buick GMC North Team

March 28, 2025

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Employee Rating

Service department is always friendly and informative. And they give the best car washes in town!8 More

by GAILADRIAN
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2025

Ed Morse Chevy GMC North responded

Thank you, Gail, for your wonderful review! We’re thrilled to hear that you find our service department friendly and informative, as well as appreciating our car washes! We truly value your support and look forward to seeing you again. Sincerely, The Ed Morse Chevy Buick GMC North Team

March 26, 2025

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Employee Rating

Fast, efficient service. Always appreciate the wash at the end of the service! Checkout was smooth and without hassle. More

by CHRISWEMHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Ed Morse Chevy GMC North responded

Thank you for your kind words, Chris! We’re delighted to hear you had a fast and efficient service experience at Ed Morse Chevrolet GMC DeWitt (DICB). It's great to know you appreciate the wash and smooth checkout process. We look forward to serving you again soon! Sincerely, The Ed Morse Chevy Buick GMC North Team

March 22, 2025

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Employee Rating

I liked how i called to get vehichle serviced and to see if they would pick up my car and bring it back to me so i didnt have to take off work . More

by mjreistroffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2025

Ed Morse Chevy GMC North responded

Thank you for your positive feedback, Mj! We're glad to hear that you appreciated our vehicle pickup and drop-off service at Ed Morse Chevrolet GMC DeWitt (DICB). Our goal is to make things as convenient as possible for our customers. We look forward to helping you again in the future! Sincerely, The Ed Morse Chevy Buick GMC North Team

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