Rhett Ballard | Page 4

They took good care of me and worked deals on all the trucks I was interested in with out making me feel pressured trucks I was interested in with out making me feel pressured More

by MPSUMMERVILLE Verified Customer Verified Customer

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Worst buying experience I’ve had with a new vehicle. I chose the 3 year 0% option on a new truck and could see obviously the didn’t like that. Salesman (Reggie Pointdexter) finance guy and sales m I chose the 3 year 0% option on a new truck and could see obviously the didn’t like that. Salesman (Reggie Pointdexter) finance guy and sales manager all made mention of it. Sales manager (Scott Daly) even saying “you don’t mind the big boy payments I see, you own a business?” What a joke. No way to talk to a customer. I contacted them about the truck I saw online. They did nothing for the sale. Salesman didn’t have any time for me it seemed. I’ll never go back. A week after buying it I had some problems, then I dealt with Rhett Ballard. He by far was the best person I worked with there. More

by chedin401 Verified Customer Verified Customer

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Very straight forward and good overall service Ron Daly was awesome to work with Thank you was awesome to work with Thank you More

by MOSHERREMODELING Verified Customer Verified Customer

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This is my third time I’ve done business with this dealership and I live out of state but that didn’t matter, Juan and Sam were exceptional with their customer service and quick to help me find my nex dealership and I live out of state but that didn’t matter, Juan and Sam were exceptional with their customer service and quick to help me find my next car. I will continue to come back and refer all my family and friends to Van Chevrolet. Thank you!! More

by RAMON7462 Verified Customer Verified Customer

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Parking lots is a mess, no place to park. other than that fine, ok ok other than that fine, ok ok More

by SDJACA403 Verified Customer Verified Customer

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It was a great experience, Rhett went above and beyond finding the exact truck i was looking for. Right truck, Right Color, Right Price. finding the exact truck i was looking for. Right truck, Right Color, Right Price. More

by billmaxwells Verified Customer Verified Customer

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I brought my 2019 Ford Ranger in due to persistent harsh shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have M shifting, especially between lower gears. I also let the service team know the truck recently underwent front-end collision repair, and that I have MPP extended protection. The service record shows the engine and transmission mounts were replaced, which I appreciate, but my original shifting concern still remains. What was confusing is that I was told no metal debris or internal transmission issues were found, yet the invoice clearly states: “Transmission pan was not dropped for diagnosis.” Without dropping the pan or inspecting the filter, I don’t understand how the internal condition of the transmission could be confidently evaluated. I also had difficulty getting the vehicle re-checked. Initially, I was told I would need to leave the vehicle for three days with no loaner, which made it nearly impossible to move forward. I ended up having to request management involvement just to get clarity and a path forward. Once I escalated, I was eventually able to get scheduled, and communication improved. However, the main transmission shifting concern still needs to be properly diagnosed, not just assumed to be normal or maintenance-related. I’m simply asking for: • A complete, documented transmission inspection, including dropping the pan and examining the filter. • Transparent communication. • A reasonable solution path under the MPP coverage I purchased. I hope this review encourages a clearer and more thorough diagnostic approach going forward. More

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Easy to work with got a great deal on a new truck very happy thanks happy thanks More

by EDHANNA0 Verified Customer Verified Customer

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They listened to what we really wanted and they were able to find the right car for us. to find the right car for us. More

by PELLSWORTH1 Verified Customer Verified Customer

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Excellent place. Love the new Silverado. I received the full attention of the sales staff. Love the new Silverado. I received the full attention of the sales staff. More

by kietzman1990 Verified Customer Verified Customer

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