Ric Funston
Ric Funston at Bill Kay Nissan

Ric Funston | Page 78

Service Manager

Bill Kay Nissan

1601 Ogden Ave
Downers Grove, IL 60515

Contact Me
4.3
877 Reviews

Dealership Experience

6 yrs, 9 mos

4.3

877 Reviews

Write a Review

877 Reviews of Ric Funston

July 23, 2020

Dealership Rating
Employee Rating

My service advisor Ric was awesome, showed concerned about my needs for my car and provided excellent customer service. I was in and out within an hour. More

by Candelaria
Recommend Dealer
Yes
Jul 23, 2020

Bill Kay Nissan responded

Thank you very kind words. And a fantastic rating.

July 21, 2020

Dealership Rating
Employee Rating

Easy to schedule online. Service was timely as expected and the team provided excellent follow up information for future visits related to keeping my car running well. More

by miller
Recommend Dealer
Yes
Jul 22, 2020

Bill Kay Nissan responded

Hi Miller, we are very happy to have provided you with such a positive experience!

July 21, 2020

Dealership Rating
Employee Rating

Appt time was convenient for me. Got right in. Finished w/in 2 hours. Did not significantly upsell. Good recommendations. Coupons applied; therefore, total was reasonable. More

by PAMELA_BERNARD
Recommend Dealer
Yes
Jul 22, 2020

Bill Kay Nissan responded

Pamela_bernard, thank you for the high star rating!

July 20, 2020

Dealership Rating
Employee Rating

I was very nice unhappy with the amount of time it took, I came in for a recall which I was told would take 45 minutes to an hour 45 minutes later I was told there was another issue that came up and would o More

by mpherald
Recommend Dealer
No
Jul 22, 2020

Bill Kay Nissan responded

Service maintenance can be unpredictable, Please except our apology on the time needed to fix issue. As far as the rest room situation, I sincerely ask for your forgiveness rest rooms for our customers should always be clean. I can guarantee you this oversite will not occur again! Thank you for your feedback.

July 17, 2020

Dealership Rating
Employee Rating

They were going to charge me to update software for music. When I took my car months ago and it never was fixed correctly. Why should I pay for a job that should have been done correctly in the first p More

by laguirre311
Recommend Dealer
No
Jul 17, 2020

Bill Kay Nissan responded

If you could please call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

July 17, 2020

Dealership Rating
Employee Rating

The have a very nice, fast, and friendly staff at this location. They explained everything good to me in the service department. I've never had a problem with them so far. More

by Keda
Recommend Dealer
Yes

Other Employees Tagged: Carl Beckstrom, Jerimy Witt

Jul 17, 2020

Bill Kay Nissan responded

Thank you Keda, For a #1 rating.

July 16, 2020

Dealership Rating
Employee Rating

Poor service Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and wh More

by Reviews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jerimy Witt

Jul 17, 2020

Bill Kay Nissan responded

Please call me Donnie Jorman Owner Loyalty manager at 630 969-3200 ext 1221 what was your vehicle here for would like more details.

July 16, 2020

Dealership Rating
Employee Rating

Rick is very good associate to work with all the time and I mean all the time very nice to share all your problems about your car More

by kwasi1947
Recommend Dealer
Yes
Jul 17, 2020

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 16, 2020

Dealership Rating
Employee Rating

Couldn't be more happier with the service I received from the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 More

by rdtrue
Recommend Dealer
Yes

Other Employees Tagged: Nick Zoumboulis , Justin Delgado, Erik Esmits

Jul 17, 2020

Bill Kay Nissan responded

Rdtrue, thank you for your kind words and this wonderful review!

July 15, 2020

Dealership Rating
Employee Rating

The car wash they do after an oil change is terrible! Left spots all over my car. Had to bring it to Delta Sonic to rewash it. More

by amazonchk@aol.com
Recommend Dealer
Yes
Jul 15, 2020

Bill Kay Nissan responded

Hello Amazonchk, we appreciate you taking the time to leave us this feedback.

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