Ricardo Cuellar | Page 3

My wife and I were in the market for a 2021/2022 Honda Pilot. We researched online and found 2 locally that we began the process with online, and then made appointments for on a Sat morning. There was a Pilot. We researched online and found 2 locally that we began the process with online, and then made appointments for on a Sat morning. There was a 3rd at Grieco Honda that was a CPO vehicle, but it was just a little above what the other vehicles were priced at. We had done our prep as I am fairly knowledgeable in the car buying process. We got appraisals and offers from CarMax/KBB for our trade. We also got pre-approved at our credit union. We set out that Sat and went to both dealerships as planned. We threw out the first for multiple reasons The 2nd went well. We liked the vehicle and the trade offer was within $175 of what CarMax was offering. The Dealer also welcomed outside financing. We went for a quick bite to eat and told our salesman we'd be back in 30 minutes. While having lunch my wife noticed that the Pilot at Grieco had been reduced by $900. We decided to call and verify the vehicle was still available, the price, and that it was a CPO vehicle. The woman we spoke with said yes. We called back and made an appointment to see the car. When we arrived at Grieco a few hours later, we were assigned Marina as a saleswoman. She was very down to earth and knowledgeable. We were honest with her and explained we had visited two other dealerships but when we saw the vehicle at Grieco had a price drop we figured we'd take a look at it. After a test drive(Marina came with us and was very helpful), we went inside to start the process. I had all my paperwork from the other dealers and carmax/ KBB regarding trade/purchase offers. In addition I gave her my pre-approval finance info. Most times I would never disclose this as it does give the dealer leverage, but in this case we had a deal on the table waiting for us, and if Grieco played too much we had no problem walking away. We knew what our trade was worth and since Grieco had no haggle advantage pricing, it was fairly straight forward. Marina took our information to the managers and they appraised our car. When she returned the trade offer was much lower than both dealers from the morning as well, as KBB and Carmax. However, the MAJOR issue and one that almost had us walk out was that Marina told us she was informed the vehicle for sale was no longer a Certified Pre-Owned Vehicle. You can imagine our shock and great displeasure, as not only had the website said it the previous day, but it was confirmed when I called Grieco earlier in the day. Marina told me she was told they thought it was removed because of the price drop, and if I would like they could make it a CPO vehicle(for a fee). My wife and I were very unhappy. We drove over an hour and felt this was a classic dealer bait and switch tactic. I told Marina I wanted to speak to a manager. It should be noted Marina was very polite and understanding of our concerns. The sales manager John soon arrived. I explained everything to him. John said he did not know how the mistake was made, but that he was sorry. My wife showed him that although the CPO title was now removed from Grieco's website it still showed CPO on Car Gurus and Cars.com. In addition on the Carfax shown to us by Grieco it was listed as being offered as a CPO vehicle. John again apologized and took ownership. Eventually he came back closer to the trade number the other dealers offered and honored the CPO offer on the vehicle. Although, in the end our payment was just a little higher than the other dealer's vehicle, the CPO coverage sealed the deal. Finance office hit a hiccup as we were told we couldn't use outside financing at first, but after explaining we had already been told we could by both Marina and by John, and that we would walk away if we couldn't(or they matched the rate). They finally agreed to let us use our credit union. Marina was very nice throughout and John was extremely professional. He saved a sale for Grieco. More

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We visited Grieco over the weekend and couldn’t be happier with our experience. Dante Lewis was our sales rep and his energy and enthusiasm made the car buying experience so much better. Wonderful ser happier with our experience. Dante Lewis was our sales rep and his energy and enthusiasm made the car buying experience so much better. Wonderful service overall. Keep up the great work Dante!! More

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Chris was very informative and professional. He explained all the features of the car I purchased throughly. He was personable and efficient. We were in and out quickly. I would recommend C He explained all the features of the car I purchased throughly. He was personable and efficient. We were in and out quickly. I would recommend Chris to friends looking to buy a car. More

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I had an amazing experience working with Haiker. He was very caring, understanding, and met my needs. I couldn’t be more appreciative of the work that was done. He was very caring, understanding, and met my needs. I couldn’t be more appreciative of the work that was done. More

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I found the dealership a pleasant place to do business I was very impressed with Chris Matarese, our salesman. He was very knowledgeable, helpful, and personable. I would have liked to bring the price of t was very impressed with Chris Matarese, our salesman. He was very knowledgeable, helpful, and personable. I would have liked to bring the price of the vehicle down a bit more, but perhaps another time. More

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Very pleasant and straightforward sales experience. Sitting down with the financing department could have been a bit more expedient, but as far as dealer experiences go it was positive overall. Sitting down with the financing department could have been a bit more expedient, but as far as dealer experiences go it was positive overall. More

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Very welcoming staff, clean facility, and large selection of vehicles. Also in a convenient location. of vehicles. Also in a convenient location. More

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He was top notch. Made, what I thought would be impossible, possible for me! I'd recommend to anyone I know looking for a new car. TOP NOTHCH!!! Made, what I thought would be impossible, possible for me! I'd recommend to anyone I know looking for a new car. TOP NOTHCH!!! More

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The dealership made it easy to find a vehicle of our choice, and made the delivery in a timely fashion choice, and made the delivery in a timely fashion More

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Chris M from Grieco is extremely helpful. He was able to get me into one of my favorite vehicles on the lot for the price my family and I could afford. Thank you to everyone involved in the p He was able to get me into one of my favorite vehicles on the lot for the price my family and I could afford. Thank you to everyone involved in the process. More

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