Ricardo Rutledge

Salesman was lacking good sales practices. Didn’t listen well to what customer was trying to say. Focused on trying to sell floor model before end of month tally. Told me to give him all tens Didn’t listen well to what customer was trying to say. Focused on trying to sell floor model before end of month tally. Told me to give him all tens on rating him because he really needed them. Left me sitting alone for long periods of time. Was trying to take care of 2 customers at the same time. Left me sitting alone in the car for about 25 minutes. Told me to get On Star installed while he was gone. Luckily, I got the nicest On Star representative who completed the install and stayed on line just talking to me while I’m sitting alone waiting for my salesman to come back. We had a great time talking and she’s like my new good friend. Finally he sent a younger man in to help me. When he finally came back he couldn’t set the automatic seat controls. I had to show him how to set the buttons. I came back in the next morning to get items I had failed to take out of my car. He spotted me right away and was trying hard to do better. Told him I had to be home soon and after a drive with maintenance manager I couldn’t find him. He had told me he would come to my house at 7:00 after work to finish showing me the different systems but he never showed up. Don’t want anymore help. Don’t want him to know about what I wrote. He knows my home address. From first meeting with Emma and finance person and about 6 hours with Richardo, I was at your dealership for over 7 hours. That is too long! More

by maryjnanayoung Verified Customer Verified Customer

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Excellent service - knowledgeable and friendly. Process was very efficient and understandable. I would return to this Dealership. Process was very efficient and understandable. I would return to this Dealership. More

by Rsatter14 Verified Customer Verified Customer

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Lance and Kirk were doing there above and beyond like always. recommend dealing with them in service! always. recommend dealing with them in service! More

by Smokie02 Verified Customer Verified Customer

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The customer service and the service department was very nice. They explained everything for me. I will continue coming here to get my car serviced Thank you Diana Smith nice. They explained everything for me. I will continue coming here to get my car serviced Thank you Diana Smith More

by NBWC25 Verified Customer Verified Customer

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Ricardo Rutledge was great and caring to work with would highly recommend on next car purchase. would highly recommend on next car purchase. More

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Flawless experience! ! Awesome courtesy from Ricardo Rutledge!! Great communication answered every question and was very pleasant!! ! Awesome courtesy from Ricardo Rutledge!! Great communication answered every question and was very pleasant!! More

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Bob Ross Buick GMC is one of the best dealerships around. I have been using the service for over 21 years. First with my 2005 2500HD Crew cab and now with my 2026 3500HD Denali Ultimate. Because of their I have been using the service for over 21 years. First with my 2005 2500HD Crew cab and now with my 2026 3500HD Denali Ultimate. Because of their friendly staff and great certified diesel mechanics, I plan to keep using them and bringing my tricks there for all of service work.needed in the fitire. More

by A. M. Young Verified Customer Verified Customer

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Thank you very much all went well and I would use you again and again. Thank you. again and again. Thank you. More

by lowryjeffrey Verified Customer Verified Customer

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Ease of doing business from Start to finish makes this dealership a pleasure doing business with. dealership a pleasure doing business with. More

by caroljw35 Verified Customer Verified Customer

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Ricardo was wonderful. Very informative and pleasant to work with. We would choose him again Very informative and pleasant to work with. We would choose him again More

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