Rich Bennis

Always gives me great service. Very courteous and listens to what I say. Wait time is usually minimum. Very courteous and listens to what I say. Wait time is usually minimum. More

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I bought a new Jeep Wrangler in September 2020 the jeep went limp on me in December. Took it to Napleton the next day, needed a new computer,fuel pump, air pressure pump, the list goes on & on. Not one mec went limp on me in December. Took it to Napleton the next day, needed a new computer,fuel pump, air pressure pump, the list goes on & on. Not one mechanic was able to figure out what was wrong with my jeep. I strongly recommend to STAY AWAY More

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Its too late for me but save yourselves. DO NOT buy a vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a t vehicle at Napleton unless you like poor and dishonest service. They sold me an expensive warranty that they claimed was from jeep but is really a third party scam that only works (or doesnt) at Napleton and you have to go through a claims process hassle. Combined with their poor service makes the warranty worthless. For example, I had the seat back mechanism break on me and took it to the dealer. The service advisors told me I needed an appointment and they would need the vehicle for 3 days to take the seat apart and "figure it out". Took it to Arrigo where they told me it was a common problem that they could fix easy but of course the warranty couldn't be used there.😖. And another thing, why don't the mechanics have their own lugnut wrench socket instead of using yours and not putting it back? Two times they had me drive back to the dealership to get it back. Big fat👎👎👎👎👎 More

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I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More

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Athanasias iakovides and Don McCain And these guys are Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they Athanasias iakovides and Don McCain And these guys are stellar from the moment you walk in the door to the moment you drive off the parking lot they treat you with respect dignity compassion very knowledgeable I am just all-around stellar people More

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Thank you for your hello to be able to by this great car thank you to Javier the sales person that did a oustading work shelving me with my car purchase thank you to Javier the sales person that did a oustading work shelving me with my car purchase More

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