Rich Jacobsen
Rich Jacobsen at Arlington Heights Ford

Rich Jacobsen | Page 22

Sales Pro

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
5.0
350 Reviews

Richie is #1...just ask him!

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 3 mos

5.0

350 Reviews

Write a Review

350 Reviews of Rich Jacobsen

June 27, 2023

Dealership Rating
Employee Rating

Great place to do business over 25 Trucks bought here with my salesman rich Jacobsen will continue to do business here More

by US CHAMPION
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez, Ben McCarty

Jun 30, 2023

Arlington Heights Ford responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

June 21, 2023

Dealership Rating
Employee Rating

Salesman was a great help, easy to work with and informative. Made the process painless. Would recommend to a friend but the finance guy didn't explain how the "refundable" extended warranty that wa More

by Sbp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Teddy Dziedzic

Jul 05, 2023

Arlington Heights Ford responded

Thank you for your reading and review. We use our reviews as a coaching opportunity for our team. I’m sorry to hear about your experience regarding service contract. This is the first time I’m seeing this. I apologize for the late response. Please call me at your earliest convenience so I can address the issue immediately. My mobile number is 847-812-0038. I look forward to hearing from you. John Guido, Jr. Genaral Manager/Partner Arlington Heights Ford Sincerely, The Arlington Heights Ford Team

Jul 03, 2023

Sbp responded

Finance guy promised the extended warranty would be taken care of first thing Monday and it will be off of our financing. Received first bill and it still shows the full amount with warranty charge included. Called finance guy and now he says "Well, it takes a month or so for the paperwork to go through. You bought a product and this is how it works" Meanwhile, I'm paying interest on $4300. Very deceitful guy in my opinion.

June 21, 2023

Dealership Rating
Employee Rating

Richard was great! Very helpful. The sale went smooth with no issues at all. Thank you! More

by Tommymwkim
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Teddy Dziedzic , Israel Gonzalez

Jun 26, 2023

Arlington Heights Ford responded

We're pleased to hear that Richard took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Arlington Heights Ford Team

June 20, 2023

Dealership Rating
Employee Rating

They helped me get a Maverick 2023! Awesome sales service, awesome dealer, I've been doing business with this dealership for 20 years now and every time has been excellent 👍 More

by pdrubi
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez, Ben McCarty, John Rodriguez, Tim Uphoff

Jun 23, 2023

Arlington Heights Ford responded

Thank you for taking the time to share your feedback regarding your experience at Arlington Heights Ford and congratulations on your new vehicle! Buying a new truck is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Arlington Heights Ford Team

June 20, 2023

Dealership Rating
Employee Rating

Great dealership. Always works with me in whatever situation I am in. Will always refer to this dealer. More

by William
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez, Tim Uphoff, Jose Gutierrez

Jun 23, 2023

Arlington Heights Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Arlington Heights Ford Team

June 06, 2023

Dealership Rating
Employee Rating

They had the vehicle I wanted and rich Jacobsen help me and all is great More

by eclipsers1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Teddy Dziedzic , Israel Gonzalez

Jun 09, 2023

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

June 03, 2023

Dealership Rating
Employee Rating

They helped me the exact car I wanted this is the second car I got from rich Jacobsen in the sales dept More

by Eks.anetamihale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Teddy Dziedzic , Israel Gonzalez

Jun 07, 2023

Arlington Heights Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Arlington Heights Ford Team

June 03, 2023

Dealership Rating
Employee Rating

Great doing business with Arlington Heights Ford. I worked with salesperson Rich Jacobsen. I highly recommend him. He is knowledgeable and very helpful. Everything went smooth and no surprises. The More

by Rwd706
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , Joe Baez, Ben McCarty

Jun 07, 2023

Arlington Heights Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Arlington Heights Ford Team

May 30, 2023

Dealership Rating
Employee Rating

We came to dealer Richard Jacobsen helped us out. Highly recommended this place to you guys. Joe also helped us too . More

by Shohruhmuhitdinov03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese , Joe Baez, Robert Cormier, Robyn Freeman, John Rodriguez

Jun 02, 2023

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

May 27, 2023

Dealership Rating
Employee Rating

Excellent service. Nice and easy we ordered the trucks a year ago and came in and delivered we love this dealership and ordered a lot of trucks More

by US CHAMPION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Anzelone, Joe Baez, Ben McCarty

Jun 01, 2023

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

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