Rich Mangelli | Page 9

Best experience Kevin Sikora my salesman, his assistant, and Rich Mangelli in finance were awesome. I never felt pressured into buying a vehicle. They treated me and Kevin Sikora my salesman, his assistant, and Rich Mangelli in finance were awesome. I never felt pressured into buying a vehicle. They treated me and my daughter so well. We felt so welcomed. I would recommend this dealership to everyone that is in the market for a Toyota. More

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Great!!!! Justin Bailey is a very good salesman ! Was very helpful and knowledgeable !!!! Purchased a 2012 RAV4 and I love it ! would definitely recommend the d Justin Bailey is a very good salesman ! Was very helpful and knowledgeable !!!! Purchased a 2012 RAV4 and I love it ! would definitely recommend the dealership ! Ask for Justin...! More

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The Way Used Car Sales *SHOULD* Go I have been to a number of dealerships during my car search. I've had really bad experiences at some dealerships, and okay experiences at some dealers I have been to a number of dealerships during my car search. I've had really bad experiences at some dealerships, and okay experiences at some dealerships, but all my experiences with the Preston family of dealerships have been exemplary. My dad bought his car from Preston in New Castle several months ago, where Larissa Stefano showed us the meaning of customer care. In fact, I first contacted Larissa because I was pleased with how she treated my dad. But when her location didn't have any cars that interested me, she suggested that I look on the PrestonAuto website, and that's how I found my car. Upon browsing the PrestonAuto website, I discovered that I had an interest in several cars in the Boardman area of Ohio. Being from Pittsburgh, I had to weigh my options carefully before considering the minimum one-hour trip it would take to get to Boardman, but the decision was easy as the Boardman locations clearly had the best selection of cars in which I was interested. I called the main number and got Stephanie DiCarlo, one of the managers there. I had wanted to go there after work to see some of the cars I had selected, but Stephanie regretfully informed me that their dealership closed Wednesday (that day) at 6pm. Since I work in Pittsburgh until 5pm, I knew that wouldn't work. She helpfully suggested that I come on Thursday, since they are open until 9pm, but I was already busy that day. I suggested Friday, but yet again my visit was thwarted by the dealership's early closing hours. "I'll have to come by some time on Saturday, I suppose," I lamented. I explained what I was looking for, and she took all of my information and said she'd be in contact if she discovered some other vehicles in my price range to show me. Barely a day later, I got a call from Justin Bailey. Justin Bailey? I thought. The password from the NES Metroid game of my youth? "Hey Shawn, Stephanie told me what all you were looking for, and I think we have some options here that you could consider." The first car he suggests, I'm stunned - it's definitely the kind of car that would suit my needs, and it's in my price range, and I somehow missed it on the website, and OMG he really listened and took the time to find me a car that I might like! Right away I felt like I was in very capable hands. No other dealer had treated me this way. With most other dealers, I felt like I was a burden on them. "Ugh, why doesn't he just use the website?" I'd imagine them saying, even though that's usually what I did. But with Justin, I felt like I had an ally in my search for a car. Simply put, it felt like he actually cared that I find what I'm looking for! Justin suggests more cars, some of which are already on my list, and some which I've already decided against, but I conclude my conversation with "Justin, it seems like we're really on the same page here. I'm definitely coming by on Saturday, and hopefully my choices will still be there!" Justin helpfully suggested that I make an appointment, since Saturday is usually their busy day. We made the appointment for 11:30a and I hung up with great anticipation for Saturday. You know how they say that when you find the right girl, you just know? Finding a car is kind of similar. I had some appointments at other dealerships near Toyota of Boardman that I went to first, including another Presto Dealership where I saw some very nice options. Most of those cars were just strong maybes. I realized I was running a little late due to traffic and called Justin. He was understanding and appreciative of my call, and patiently waited for me. When I arrived, another employee told me that Justin was helping a family buy a van. He saw me and instantly figured that I was Shawn. "I'll be right with you," he said. "Hey, I made you wait, it's only fair that I wait for you, too!" I replied. He chuckled and I sat and waited for him, but within just a few minutes he was at my side. "Let me bring around that car I told you about." Justin brought it around, and it was definitely a solid option for me. It was on the low end of my price range, it had reasonable mileage for its age, but I wasn't too thrilled by it. Did I want to get a car that was just OK for me, or something I really liked? That was something Justin couldn't help me with. I took the car for a spin with my dad and Justin in tow, and I just wasn't feeling it. Justin told me of the other cars I was interested, and I asked him to grab the keys. He grabbed three sets and we started walking outside. "Did you have any questions on these cars?" I didn't, because I had already researched them online. "Can you excuse me for a few minutes while I finish the paperwork for that family that was here before you?" I suggested "How about I give you my driver's license, and I can take these for a spin while you take all the time you need?" "Perfect," Justin confirmed. A quick picture of my driver's license and he was off paperworking while my dad and I test drove my next option. The car (a 2009 Prius IV) was in great shape, and had some great features, and we took it for a spin. It was priced reasonably, had low miles, but was very similar to the car that I had borrowed from my dad while I was conducting this search! Not bad, but not great either. When we returned choice #2 to the parking lot, Justin came outside and said, "I'm all yours!" He asked what we thought about the car, and I told him the same. "How about we look at that blue one that I saw online next?" We approached the car, which I liked when I was doing my research. It was pretty new (2010), was deep blue in color, had low miles, had a reasonable feature set, and seemed to be priced fairly. It was probably my top choice before visiting the dealership, but I had been disappointed by my top choices at other dealerships when I saw the car in person. Will this one ... a Toyota Prius III ... be the one? We approached and most things looked to be in order. The car was mostly in great condition - no large scratches, no dents. There were some cracks here and there, but nothing too major. I audibly noted some of the issues with the car, but none of them were dealbreakers. We sat in the car as Justin explained the changes made between the 2010 and the 2004-2009 models (which I was used to). I was impressed at his knowledge of the car as well as its features and history. We took the car for a ride, and that's when I first knew that I was falling for this car, much like the girl in my analogy earlier. Great gas mileage, responsive steering, a tight turning radius, well-revised and intuitive instrument panels - this car was clearly what it seemed to be when I was researching it. Like the breath of relief you get when a girl matches both her picture and her eloquence, the rest of the ride went smoothly and we returned to the dealership. I had a few more options that I had originally considered, but I decided that I liked this car, if we could take care of some of the issues I had with it. I offered a price lower than what was listed, and Justin very apologetically and politely told me that they can't accept offers on this car. It had been on the lot for a while, and had undergone several price reductions before I had even seen it. Its next step was to go to the auction, where it would likely fetch exactly what they were asking for it. I had done my research on this specific car, so I felt confident that Justin was not trying to pressure me into the sale. His earnestness in telling me those reasons furthered my feelings of trust in him. I knew that the price of the car was actually very good, so I accepted that there was little room to negotiate on this. However, we were already relatively close to the target out-the-door price they were asking, so we talked. "Can you take care of some of these issues first?" Justin offered helpful solutions, and looked into several options that would put my mind at ease. There were even some calls that were above his pay grade, which he had to get management approval for. But when it was all said and done, we came to an agreement that both Preston Motors and I were very happy with. All along the way, I felt that Justin was doing everything possible to make things the best they could be. "We have a deal!" I said, and Justin extended both a warm smile and a handshake. "I'm so glad we could get you into something you liked!" We went through the paperwork, which was reasonably quick and efficient. Rich Mangelli handled the expected pitches for financing, warranty extensions, and maintenance plans, and though I politely declined, he was never pushy or abrasive. They explained all of the tricky issues involved with transferring a car purchased in Ohio to Pennsylvania, and did so clearly and concisely. A short time later, and all the paperwork was done. I was the proud owner of a Certified Pre-Owned 2010 Toyota Prius III! I couldn't take the car home right away, because of some of the concessions / fixes I requested as part of the purchase, but we arranged a pickup in a reasonable timeframe. The bottom line is that if you want to be treated fairly by friendly, knowledgeable salespeople who live to find you the car of your dreams, look no further than the Preston Auto family of dealers - especially Justin Bailey at Toyota of Boardman. I highly recommend this dealership, and encourage you to let them impress you as much as they did me! More

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Great Experience We had a great experience at Toyota of Boardman. Jim Barth was extremely knowledgeable about the RAV4 that we were test driving and did not pressure u We had a great experience at Toyota of Boardman. Jim Barth was extremely knowledgeable about the RAV4 that we were test driving and did not pressure us into buying a car right away. My husband and I test drove similar cars, but we did not like the pushy approach of some of the other dealerships. We ended up going back to Toyota of Boardman to see Jim. He allowed us to test drive the car we wanted on our own and said to take our time. We fell in love with the 2015 RAV4 XLE. We sat down with Jim to discuss numbers and our trade, and Jim was willing to work with us. We thought we got a fair price for the new car. When we came back to pick up the car, Jim took the time to show us all the features in the car and even connected my phone to the Bluetooth system for me. Jim is such a nice guy, and the whole process was enjoyable due to his friendly approach and knowledge. We are very happy with our new car. We have had positive experiences with everyone we've encountered at this dealership. More

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Easiest no hassle buying experience My husband and I walked in the dealership to look at a used car for our daughter and ended up buying a new one for us. I will have to say this. Thi My husband and I walked in the dealership to look at a used car for our daughter and ended up buying a new one for us. I will have to say this. This was the most easiest hassle free, smooth buying experience I ever had. My husband usually does the talking and decision making on buying a car but this time he let me handle things pretty much. I understood everything that was told to me and the financing person along with the salesman was very patient, respectful, and knowledgeable about the whole process. I have recommended your dealership to others. I am looking forward to the service when this becomes time to be the same. Thank You for such an easy transaction not complicated at all experience in buying our third corolla. I am sure we will have this vehicle for a long time. By the way no one was ever "pushy" about anything. My husband said if they had been we would have left. Stay the same for everyone and you will someday be number one! More

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A very pleasant buying experience all around. Andrew, Kevin, and Rich were each very professional and easy to work with. We got everything we wanted, and they got what they wanted. This is how b Andrew, Kevin, and Rich were each very professional and easy to work with. We got everything we wanted, and they got what they wanted. This is how buying a car should be. More

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Honest and Professional Service My husband had got detailed info from Jim Barth about the Toyota Sienna line on 7/30/15. During a nightmare experience at the Warren location the same My husband had got detailed info from Jim Barth about the Toyota Sienna line on 7/30/15. During a nightmare experience at the Warren location the same evening, I spoke with Kevin Bertilacci, who offered me some honest upfront answers to my questions which helped my decision to return to Boardman. On 7/31/15, I returned to Boardman with my husband and was introduced to Kevin. I was very impressed with his professionalism and his honesty. The van we spoke about on the phone the prior evening was ready and waiting for me when I arrived. During the visit, we brought back Jim to assist with the sale because Jim was the sales associate that originally helped my husband with our decision to keep shopping Toyota. Both gentlemen were very informative and kind. They respected our privacy when needed and made us feel welcome. For the entire experience we felt appreciated. After the paperwork was complete, Jim took the time to go over my vehicle thoroughly. I can not express in words how good I felt driving off in my new ride. Kevin and Jim made this experience awesome and easy. I will definetly refer my friends and family to these two star salesmen. Thanks Toyota of Boardman for making me feel so good today and Thanks Toyota for making such a great vehicle.m More

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Amazing Dealership I highly recommend Toyota of Boardman. We bought a new Toyota Tundra and love it. The sales team was quick at finding the truck we wanted and met all I highly recommend Toyota of Boardman. We bought a new Toyota Tundra and love it. The sales team was quick at finding the truck we wanted and met all of our needs. We dealt with Justin and couldn't be happier. We will be making future purchase's with them again. More

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Birthday gift !!! 2015 Tacoma TRD Off Road. Excellant service! Jim and the management team were a pleasure to work with. 3rd vehicle from Jim and the Preston Team. Will highly recommend Toyota o Excellant service! Jim and the management team were a pleasure to work with. 3rd vehicle from Jim and the Preston Team. Will highly recommend Toyota of Boardman and Jim Barth to anyone looking for great service ! More

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AWESOME Rich Mangelli and a Randy Rogen, are the best. Extremely helpful and awesome. I would recemmend Toyota of Boardman to everybody. This is my second Toy Rich Mangelli and a Randy Rogen, are the best. Extremely helpful and awesome. I would recemmend Toyota of Boardman to everybody. This is my second Toyota now, and I just love both vehicles. More

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